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Business Profile

New Carpets

A Plus Carpet and Flooring, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A Plus Carpet and Flooring, Inc. installed Luxury Vinyl Plank (***) floor and leveled subfloor on 05/15/2023. After 05/15/23 installation, A Plus Carpet and Flooring did several small and major repairs to the floor. On 10/02/2023, an independent floor inspector reported that the floor was incorrectly installed due to uneven subfloor preparation. After the inspectors report, there was another unsuccessful attempt to do a major repair of the floor. On 11/16/2023, A Plus Carpet and Flooring, Inc. sent another crew to replace/repair *** floor and a subfloor in all areas of my condo. In the middle of this repair, the *** floor was still making clicking noise that was reported before. After I pointed this issue to the owner of A Plus Carpet and Flooring, Inc., he decided that the *** floor that they initially sold to me was defective and a new *** floor should be installed. On 11/21/2023, A Plus Carpet and Flooring started installation of the new *** floor. After four months of the new *** floor installation, there were two major repairs in two different rooms that were done due to the floor bubbled up and was making cracking noise.On 10/29/2024, I noticed bubbles with voids between *** floor and subfloor in my living room. I notified the owner of A Plus Carpet and Flooring, Inc., and his response was that the problem was due to low humidity. However, my humidity level was at 52%. Then the owner of A Plus Carpet and Flooring, Inc., did an inspection and replied via email that the labor warranty expired on 08/01/2024. I am not sure where he got this date from The last *** floor was installed less than a year ago and should be covered under the warranty. Please let me know if anything else is needed. I can also provide additional pictures and videos of the defective floor; as well as full correspondence with the owner of A Plus Carpet and Flooring, Inc. including text messages, e-mails, contract and payment confirmation.

A Plus Carpet and Flooring, Inc. is NOT a BBB Accredited Business.

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