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Business Profile

Oncologists

Maryland Oncology Hematology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oncologists.

Complaints

This profile includes complaints for Maryland Oncology Hematology's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maryland Oncology Hematology has 8 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After I had blood drawn to find out if I had a problem with anemia, this doctor kept me in his office for an usual amount of time showing me diagrams, telling me how to look at blood. Information that had nothing to do with me. I actually wondered why I was sitting there so long I believe he was trying to get a 45 minutes office visit so as to charge me. I had no interest at all in what he was telling me for the 45 minutes that I sat there. Had I known he did this because he wanted to charge me I wouldve walked out. I feel as though I have been taken advantage of.

      Business Response

      Date: 05/15/2025

      My name is Naycherie, and I am one of the Directors at Maryland Oncology, as well as the Privacy and Compliance Officer.

      Today, I was informed by one of our site managers that a complaint has been made and requires a response.

      Unfortunately, as I have only just received this notice, I have not yet had the opportunity to investigate the issue. We understand the importance of providing a timely response.Therefore, I would like to request an extension to allow me sufficient time to review, investigate, and address the matter appropriately.

      Thank you in advance for your consideration.

      Kind Regards, 

      Naycherie 


      Business Response

      Date: 05/29/2025

      CONFIDENTIAL RESPONSE TO COMPLAINT FILED WITH BETTER BUSINESS BUREAU
      This is in reply to complaint # ********, dated ___April 21 _____, 2025, made with respect to our medical practice.
      Since receiving the complaint, we have left the complainant multiple voice mail messages offering to resolve the issue. Despite our numerous calls, she has not responded to us.
      So that your office understands our interaction with the complainant, our doctor, after consultation with the patient and running necessary tests, explained his conclusion to her.  She strongly disagreed, and so he ran additional tests.  He then spent significant time with her to enhance his explanation, but she continued to vehemently disagree. Our physician believes that the amount of time spent with the patient was necessary in order assure her understanding.  
      We deny any wrongdoing.  Nonetheless, please advise the patient that, as a courtesy, we are writing off the balance of her account.
      PLEASE TREAT THIS RESPONSE AS CONFIDENTIAL.  IT MAY BE SHARED ONLY WITH THE COMPLAINANT AND MAY NOT BE PUBLISHED.

    Maryland Oncology Hematology is NOT a BBB Accredited Business.

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