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Business Profile

Piercing

Rawan's Body Art

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Piercing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****. Stay away, please. Protect yourself and especially your children. This place needs to be shut down. The person actually doing this the piercing is not the one advertised on the website but instead a random inexperienced person with little to no piercing skills, this person pierced one of my 10 year old daughter's lobes at an angle so awful it had to be immediately removed by tattoo shop piercer (that very night), they used piercing needles and earring posts completely non-standard and much too big for ear lobes, (16 gauge), "sterilized" the earrings by briefly wiping them with a cotton ball dipped in a bit of alcohol, sold me "titanium" earrings for $110 that when chemically tested by a tattoo shop proved to actually be cheap stainless steel, owner refused to respond to my texts outlining my these concerns and subsequently blocked my number and won't respond to my emails.

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Rawan's website, she claims to be a member of the Association of Professional Piercers (APP)-- this is a lie. Also, on her website, she claims that an outside lab inspects her sanitization -- this is also a lie. Almost everything on her website ** ****** from the websites of other piercing shops that actually are affiliated with the APP. She does not have an autoclave and instead keeps her clamps in barbicide which I now know does not sterilize and only disinfects. She also grossly overcharges for cheap jewelry off of the internet. My friend and I were charged $115 per 'titanium' flatback when I found the exact same jewelry online for $10-$16 a piece. To top it all off, I consulted with an actual APP piercer who said that I was pierced incorrectly and I ended up having to take them out not even 48 hours after getting them. I contacted Rawan via text 24 hours after getting pierced asking for a refund and explaining that she got our business through false pretenses - she has yet to respond. I have also reported her to the APP as well as to all of the shops that she has ****** from. Don't trust all of the positive reviews you see on Google -- at the end of your appointment she says that she will give you a free piece of jewelry in exchange for a positive review. This is what clued me in that something was sketchy.

    The transaction was on Jan 13 2024 and I paid her $280.30. I went to her based on her assertion that she was a member of the Association of Professional Piercers. If she had not made that false claim, neither me, nor my friend (who paid over $300) would have been pierced by her.

    Customer Answer

    Date: 02/13/2024

    Hi there,

    I just wanted to ask if the complaint will show up on her BBB page? As of now it still has the business at 0 complaints and an A- rating. 

    Thanks,

    Hannah

Rawan's Body Art is NOT a BBB Accredited Business.

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