Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Private Schools

Brookfield Christian School-Columbia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Private Schools.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromYvonda G

    Date: 07/11/2024

    1 star

    Yvonda G

    Date: 07/11/2024

    In the beginning of the School Year I trusted this place (The Director Michelle) to care for my child before and after care in my absence. This school does not have its own Bus or van so the kids use HCPSS School bus for the local school kids. The director stands at the stop while the kids exit the bus. My little girl who was 5 years old at the time (now 6) got left on the School bus because she said the other kids told her that my child wasn’t on the bus. She didn’t get on the bus to check for herself because she said that the bus driver doesn’t allow her to get on the bus. I verified that with the bus company and the driver and that was a lie. I was told she never asked to enter the bus to check. Anyways, once the driver realized that my child didn’t get off at the last stop, the driver returned her back to the school and in the care of the Principal. The Principal called me to let me know what happened. I was 30mins away at work. I was able to leave work, get my daughter from school and make it to the center and never received a call from the director to confirm or deny if my child was at School. When my child first started, I told her that I would always let her know if my child would be absent to avoid this traumatic situation. Once I got to the Center, I confronted the Director and asked her why my child wasn’t taken off of the bus. Her response was. “Oh ___ was at School today?, the kids told me she wasn’t on the bus!” I understand mistakes can happen but this is a mistake NO PARENT EVER WANT FOR THEIR CHILD! When I told the director that her response wasn’t a good enough response and that I wanted an explanation for what happened. She told me in front of some staff “I mean it was a accident, I don’t know what more you want me to say.” It was so nonchalant. As I left the building there were other parents waiting on me in the parking lot because they had possibly heard what happened, as the director didn’t even have enough courtesy to take me to her office.

    Brookfield Christian School-Columbia

    Date: 07/17/2024

    Dear Mom,



    I hope you have been doing well since we last

    spoke. I was made aware of your recent feedback on our school and myself

    as the director of the school. I want to first say that I am truly

    sorry for the experience you and your daughter had while at the center,

    and I'm very sad to hear that she is still having trouble this summer. I

    would love to speak with you over the phone if you are willing, as I

    feel that it's easy for some things to get lost over just an email and

    provide additional context for the challenges, we and the county were

    facing that first day of school last year, if that would be helpful for

    you. Again, I want to express my understanding of your frustration, and

    hope that we can provide you with a bit more information that will give

    you some more clarity on the way the situation unfolded. I am looking

    forward to hearing from you soon.



    All the best,



    Michelle ******** 

    ********

    Brookfield Christian School - Columbia

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.