Project Management Software
Hometech systemsThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/25/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business falsely charged my account for devices I did not ask for or receive. They do not pick up phone, do not return calls for messages I left and do not respond to email.Business Response
Date: 11/26/2024
client disputed charge with his card company already and lost that complaint ( see attached already resolved in favor of merchant) account is currently not active and unpaid.Customer Answer
Date: 11/26/2024
I have tried to call and email this company almost every day with no response. They do not return my messages or emails. I call them at this number with no response ************. I filed again with my credit card company.
Customer Answer
Date: 11/26/2024
Complaint: 22603499
I am rejecting this response because: I purchased a book from them not a online estimates subscription. They will not return any phone messages I leave to stop this charge. I do not have any online accounts with them . This is absolutely ridiculous that I cannot get in touch with this business! Do you all have any way for me to get in touch with them?
Sincerely,
******* ******Business Response
Date: 11/27/2024
the consumer has rejected this even with factual proof from the bank.Customer Answer
Date: 11/27/2024
Complaint: 22603499
I am rejecting this response because: Your business does not answer phone calls, does not respond to messages left. I have never logged in or used your online system. I am a small business that would never benefit from your software in any way at form. I remember you offering the 3 months free which I never used. I only do about a dozen estimate a year, why would I ever agree to this. I would appreciate a call back as I have left dozens of messages which I have on my call log. My number is ************. I do not have $270 to spare in my life. Please return my calls and please give me my refund.
Sincerely,
******* ******Customer Answer
Date: 12/03/2024
I have added the purchase I made from them. Why on earth would I purchase a estimates book and purchase there online software. They still have not returned my phone calls or emails.Initial Complaint
Date:03/05/2024
Type:Billing IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My business account was charged twice for the yearly fee $540 in September 2023. When called to get the issue fixed we were refunded and then charged again three times $64 + $64 + $64 in September. In October we were charge $54, November $54, December $54, January $54 and February $54. We have tried since October to contact this company. We’ve called the numbers listed on their website, we have emailed many times with no response, just recently called the office building where they rented space. We were informed today that their office is vacant. When we attempted to remove our credit card information from their system we were charged $540 today. Currently on the phone with my bank in hopes to get my money refunded.Business Response
Date: 03/19/2024
history of account back to 9-6-2023 including a credit lreay issued prior:
D Type Status Amount Payment Method Token Created
840r3pyb sale Settled $540.00 USD k73r6gn 03/04/2024 12:53:56 PM CST
c1btg2me sale Settled $54.00 USD k73r6gn 01/18/2024 09:25:38 AM CST
abt29q5g sale Settled $54.00 USD k73r6gn 12/18/2023 10:02:04 AM CST
p9kzkyfk sale Settled $54.00 USD k73r6gn 11/18/2023 09:42:46 AM CST
6gdadwqr sale Settled $54.00 USD k73r6gn 10/18/2023 10:08:46 AM CDT
q2134p15 sale Settled $54.00 USD k73r6gn 09/18/2023 01:41:43 PM CDT
2377yg0v credit Settled $540.00 USD k73r6gn 09/11/2023 11:56:26 AM CDT
8jfnpqtn sale Settled $54.00 USD k73r6gn 09/07/2023 09:43:05 AM CDT
hqx1h07x sale Settled $54.00 USD k73r6gn 09/06/2023 03:56:15 PM CDT
2ffq1mxw sale Settled $540.00 USD k73r6gn 09/06/2023 01:18:35 PM CDT----------------
Prior history dating back to 8-17-2020
29g14p7z sale Processor Declined $540.00 USD k73r6gn 09/05/2023 04:05:13 PM CDT
rbb082rc sale Processor Declined $540.00 USD k73r6gn 09/03/2023 11:31:45 AM CDT
n1vzcwnd sale Processor Declined $540.00 USD k73r6gn 08/30/2023 10:24:14 PM CDT
k1kte7xj sale Processor Declined $540.00 USD k73r6gn 08/28/2023 08:21:52 AM CDT
1m6tk2jz sale Processor Declined $540.00 USD k73r6gn 08/25/2023 08:33:51 AM CDT
73j7prb0 sale Processor Declined $540.00 USD k73r6gn 08/24/2023 08:04:30 AM CDT
dbkkatm5 sale Settled $540.00 USD k73r6gn 08/24/2022 11:07:49 AM CDT
p09021f8 sale Processor Declined $540.00 USD k73r6gn 08/23/2022 11:09:08 AM CDT
d98vgc43 sale Processor Declined $540.00 USD k73r6gn 08/21/2022 10:52:55 AM CDT
rp0cb31k sale Processor Declined $540.00 USD k73r6gn 08/19/2022 08:16:45 AM CDT
43w2p87e sale Processor Declined $540.00 USD k73r6gn 08/18/2022 08:20:56 AM CDT
0cnp6zbm sale Processor Declined $540.00 USD k73r6gn 08/17/2022 08:05:54 AM CDT
f1m0dedk sale Settled $540.00 USD k73r6gn 08/17/2021 08:30:03 AM CDT
ezegr031 sale Settled $540.00 USD k73r6gn 08/17/2020 02:12:41 PM CDTID Type Status Amount Payment Method Token Created
1j9ddhpa sale Settled $54.00 USD k73r6gn 08/17/2020 02:08:02 PM CDT
38d83qrn sale Settled $54.00 USD k73r6gn 08/17/2020 01:51:56 PM CDTCustomer Answer
Date: 03/20/2024
This response just shows all the charges that I already have in my account records. My concern is that no one answers any phone messages or emails and my account was still charged monthly after paying for the yearly fee. This does not explain anything. I never gave permission for my account to be charged this way. When I attempted to remove my card on file I was charged again the yearly fee. I will not be satisfied until I speak with someone from the company and am issued a refund for the fraudulent charges made on my account.Business Response
Date: 03/20/2024
no charges are fraudulent- there are two subscription options monthly @ $54 and yearly is @ $540- client has done both over the years, and accounts are self managed as they pertain each clients personal pricing of projects.Customer Answer
Date: 03/21/2024
Complaint: 21382710
I am rejecting this response because:we were charged for the yearly subscription in September $540. Our account was charged $540 twice. Then each month after we were also charged $54 per month. It took two months to finally contact someone to get one of the yearly charges refunded. The company then continued to charge us the monthly fee and would not answer or return any phone messages or emails. Still have not been able to reach them.
Sincerely,
**** ******Business Response
Date: 03/22/2024
all factual evidence has already been supplied in the last response.Business Response
Date: 04/05/2024
All users accounts are self managed and this is done through the billing tab displayed prominetly on each users dashboard. Accounts can be started and stopped at anytime here, plans can be changed , and users have the ability to Cancel & change plan here.If the user chooses cancel, it cancels their account and access. If the user changes their billing plan it can either from monthly to yearly, or yearly to monthly. - monthly is $54/mo, and yearly is $540..Some users have multiple plans , some users change plans multiple times, as they see fit or for yearly savings.Business Response
Date: 04/07/2024
.All users accounts are self managed and this is done through the billing tab displayed prominetly on each users dashboard. Accounts can be started and stopped at anytime here, plans can be changed , and users have the ability to Cancel & change plan here.If the user chooses cancel, it cancels their account and access. If the user changes their billing plan it can either from monthly to yearly, or yearly to monthly. - monthly is $54/mo, and yearly is $540..Some users have multiple plans , some users change plans multiple times, as they see fit or for yearly savings.4
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