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Business Profile

Magazine Publishers

Patuxent Publishing Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

This profile includes complaints for Patuxent Publishing Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Patuxent Publishing Company has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 7/29/2022 I paid $28.31,Check #**** for a one year subscription to the times. I included a $3.00 tip. The invoice states: PAID THROUGH 07/26/***** February, 2023 I stopped getting the Times; I made two phone calls, the second call dated 2/24/23. At that time I was told the Contractor would be notified and a credit applied. NOTHING CAME OF THIS.On 3/8/23 I wrote a letter stating that on **************************************** was being delivered--it appeared at every household, but NOT in the Court. I also notified directly the ************* .

      Business Response

      Date: 05/10/2023


      May 10, 2023

      Our sincere apologies for any inconvenience or frustration you have experienced associated with your Towson Times home delivery subscription.

      We are reviewing the information you provide regarding your ongoing delivery concern with your local Distributor for immediate resolution.  As there are no current complaints on your account at this time, **************** will be contacting you with the next 5-7 business days to confirm your deliveries are being received to your satisfaction and your appropriate missed delivery   credits have been processed onto you subscription. We appreciate your patience and understanding while we work towards a resolution to your delivery concern.


      Again, we apologize for the inconvenience this has caused and appreciate your patience while we worked on getting this matter resolved.  

      Sincerely,
      ******
      Executive Resolution Center

      Customer Answer

      Date: 05/11/2023

       
      Complaint: 20020755

      I am rejecting this response because: I was promised this way back when I first complained in February.  If it hasn't been resolved with all this time elapsed, will it ever?

      Sincerely,

      **** *******

      Business Response

      Date: 05/30/2023

      May 30, 2023

      Once again, sincere apologies for any inconvenience or frustration you have experienced associated with your Towson Times home delivery subscription.

      We are reviewing the information you provide regarding your ongoing delivery concern with your local Distributor for immediate resolution.  As there are no current complaints on your account at this time since February 2023, **************** will be contacting you again within the next 5-7 business days to confirm your deliveries are being received to your satisfaction and your appropriate missed delivery credits have been processed onto you subscription. We appreciate your patience and understanding while we work towards a resolution to your delivery concern.

      Again, we apologize for the inconvenience this has caused and appreciate your patience while we worked on getting this matter resolved.  

      Sincerely,
      ******
      Executive *****************

      Customer Answer

      Date: 05/31/2023

       
      Complaint: 20020755

      I am rejecting this response because:  A number of calls come in from a Chicago exchange identifying as Executive Solutions.  I am directed to call NO ONE IN PARTICULAR, rather a dizzying circle of menu options.  That is NOT HELPFUL.


      Sincerely,

      **** *******

      Business Response

      Date: 06/05/2023


      June 5, 2023

      Once again, sincere apologies for any inconvenience or frustration you have experienced associated with your Towson Times home delivery subscription.

      Customer Service as well as myself have been trying to contact you regarding your concerns but have been reaching your voicemail.  You will be contacting you again within the next 5-7 business days to confirm your deliveries are being received to your satisfaction and your appropriate missed delivery credits have been processed onto you subscription. We appreciate your patience and understanding while we work towards a resolution to your delivery concern.

      Again, we apologize for the inconvenience this has caused and appreciate your patience while we worked on getting this matter resolved.  If you would like to contact  ********************************* please contact ************.

      Sincerely,
      ******
      Executive *****************

    Patuxent Publishing Company is NOT a BBB Accredited Business.

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