Complaints

This profile includes complaints for One Day Roofing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

One Day Roofing, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  One Day Roofing, LLC

  10440 Little Patuxent Pkwy 230 Columbia, MD 21044-3561

  
• 

  One Day Roofing, LLC

  Greenbelt, MD 20770-1479

• 

  One Day Roofing, LLC

  Ennis, TX 75119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One Day Roofing:
  Failed to clean up and remove all raw materials.
  Damage house siding.
  I have place number of calls; they always gave a different person every time for appointment as of today no one call or come to my home for inspection.

  Business Response

  Date: 02/26/2025

  ******,

  Per our conversation, we are sending someone out on Saturday to address any issues you have. Let us know if you need anything else!

   

  Thank you!

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning the final week of November, 2024, and continuing through today, I have received nearly daily calls, each one from a different phone number, stating that I have submitted a roofing request. I do not nor have I ever owned a home.
  
  In the beginning I would receive upwards of five calls every single day.
  
  I demand this stop, immediately. The contact phone number on the one day roofing “website” if it can even be called that, at the bottom of the TCPA page which must be searched to be found, does not function. A company that is legitimate would not hide terms and conditions, or privacy policies, nor would they hide opt out information and have said opt out process tied to a phone number that does not work.
  
  Every single call has come from a different number, as though this “business” is doing everything in its power to trick a prospective “customer” into answering one of their calls so they can bait them into a nonexistent “repair”

  Business Response

  Date: 02/11/2025

  Hi *******,

  We sincerely apologize for any inconvenience. We have removed you from our contact list, so you should no longer receive calls from us. If you never submitted a request for a roofing replacement quote, we’re unsure how your information was added, but we appreciate you bringing it to our attention.
  Our team operates with about 40 phone lines, reaching out to customers who have requested roofing quotes. Again, we apologize for any disruption and appreciate your understanding. Please let us know if there's anything else we can do.

  Thank you,

  One Day Roofing

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****problems, especially in winter.
  
  The total cost of the roof was $33,649, including $25,000 financed. For this price, I expected quality workmanship and durability, yet I’m left with leaks, damage, and poor attention to detail.
  
  I request One Day Roofing to honor their warranty and:
  
  Fix all leaks (main roof, skylight, and garage).
  Repair and repaint the damaged ceiling and walls.
  Level the area causing puddling.
  Improve communication and follow-up on warranty claims.
  
  A new roof should not leak more than the old one it replaced. I regret choosing this company and expect them to fulfill their commitments under the 40-year warranty.

  Business Response

  Date: 12/09/2024

  Dear Mr. ****,

  We understand the frustration caused by the leaks you’re experiencing and want to assure you that we’re here to resolve this promptly. Your service appointment is scheduled for tomorrow, and our team is fully committed to identifying the cause and addressing it effectively.
  At One Day Roofing, we take pride in standing by our work and honoring our warranty, and we’ll do everything we can to ensure your complete satisfaction.
  Thank you for bringing this to our attention, and we look forward to resolving this for you.

  Best regards,

  
  One Day Roofing

   

• Initial Complaint

  Date:10/31/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****y and have been harassing me through phone calls.

  Business Response

  Date: 10/31/2024

  Hi *******,

  I’m truly sorry for any inconvenience the calls may have caused. Please know that once a "do not call" request is received, it can take up to 48 hours to fully process and update in our system. Rest assured, you won’t receive further calls from us. Thank you for your patience, and I hope you have a wonderful rest of your week!

  Thank you,

   

  One Day Roofing

• Initial Complaint

  Date:10/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looks like they have no intention to stop doing buisness the eay they are. The info they send to you is a contract. They only say its not a valid contract when customer complains.

  Im done wasting my time and you will get more calls im sure.

  Business Response

  Date: 10/17/2024

  *******,

  As we discussed on the phone, you are NOT contracted with us to do a roofing project. We sent you the proposal per your request. You did NOT sign anything. We are happy to assist you if you ever do decide to move forward with us but this was merely the proposal but you did not sign it. We apologize for any confusion.

  Thanks,

   

  One Day Roofing

• Initial Complaint

  Date:09/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to get a viable contact number for someone at your company asap. Every number i call ends at the same voicemail

  Business Response

  Date: 09/24/2024

  *****,

  I don't see you in our system as a current customer but feel free to call/text me directly at (443) ********.

   

  Thanks!

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roof was not properly done and it is leaking from a few places I have tried to reach out to oneday roofing and no answer

  Business Response

  Date: 07/30/2024

  ********,

  Thank you for speaking with us yesterday regarding the service request for your roof. We understand there was some confusion with the phone number you were trying to reach us on, and we apologize for any inconvenience. We've now given you a direct line to reach us at.

  Your service request has been submitted to our warranty department, and they are currently arranging an inspection and service. We anticipate resolving this issue promptly. If you need any further assistance, please don't hesitate to contact us directly.

  I recognize this was mainly an issue of not being able to reach us, which looks like has been resolved.

   

  Thank you,

   

  One Day Roofing

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the first week of June 2024, oneday roofing started to install an new roof on my property, during installation they added an extra $12,000 to the cost of the roof for more material that was needed. they removed all of the antique crown molding from my home and replaced it with some cheap unpainted wood, leaving large gaps in the home edges. birds and bees have made homes and is destroying the house. there is a hole in the roof where they missed a spot and i can see outside. water has gotten in and caused problems. i warded they that they might have to remove a extra layer of wood . they said no, but they did and caused a major clean up in the attic. the home will need major repair all around. i have sent pictures and have gotten no respones.

  Business Response

  Date: 06/18/2024

  During the installation, One Day Roofing added $5,260 to the project cost, rather than $12,000. This adjustment was necessary due to the need to replace the entire roof's plywood and fascia. The original wood decking was not up to code, featuring approximately 3-inch gaps between each of the 1x6s that were previously installed. Additionally, the roof had three layers of asphalt shingles and one layer of cedar wooden shingles, which exceeds the building code limit for the number of layers.
  According to the contract pricing, the additional wood and labor for removing the excess layers would have cost well over $12,000. However, One Day Roofing provided a discount to help the homeowner as much as possible. Due to the gaps in the wood planking and the presence of 100-year-old cedar shingles, some debris did fall into the attic. This issue was discussed on the day of the project, and the customer emphasized that he simply wanted the job done correctly and he understood the debris in the attic was due to the code issues with his roof.