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Business Profile

Upholsterer

Joseph's Refinishing & Uphlstr

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:12/11/2022

    Type:Product Issues
    Status:
    UnpursuableMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, 01/14/22, I left 4 old chair cushions to be used as patterns, new fabric, cording, and foam. I paid a $250 deposit. They said it would be 15 weeks, but it was a small job so hopefully they would fit it in earlier.

    Josephs originally made these cushions for me in the late 1990s. I was using the original cushions as a pattern because each chair is unique. I supplied the same fabric along with new foam cushioning and cording.

    While on vacation in July, I got message saying that there was not enough fabric for the cushions. I didn't think this was true but wanted to stop in and talk to them about it.

    On Friday, 12/09/22, I stopped by, and the store was completely empty. Both phone numbers were disconnected.

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