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Business Profile

Upholsterer

Joseph's Refinishing & Uphlstr

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/11/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, 01/14/22, I left 4 old chair cushions to be used as patterns, new fabric, cording, and foam. I paid a $250 deposit. They said it would be 15 weeks, but it was a small job so hopefully they would fit it in earlier.

    Josephs originally made these cushions for me in the late 1990s. I was using the original cushions as a pattern because each chair is unique. I supplied the same fabric along with new foam cushioning and cording.

    While on vacation in July, I got message saying that there was not enough fabric for the cushions. I didn't think this was true but wanted to stop in and talk to them about it.

    On Friday, 12/09/22, I stopped by, and the store was completely empty. Both phone numbers were disconnected.

Joseph's Refinishing & Uphlstr is NOT a BBB Accredited Business.

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