Reviews
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromGeorgianna H
Date: 02/19/2024
1 starGeorgianna H
Date: 02/19/2024
Contacted Liberty to do an estimate on townhouse roof replacement. Manager Roger showed up, gave me a booklet, took measurements of my roof & then asked me what color contractor shingles I desired. He then proceeded to speak very rapidly on various aspects of his business (how long business has been in existence, product type, how long it would take to start & complete job, etc.) Then he wrote on a note pad 2 prices 1-yr cost $7735 and then 25% off cost $5800. When I told him I couldn't afford the $7735 cost he then proceeded to cross off the $5800 amount and told me this was what he was offering me as of the date 2/15/24. He also mentioned both amounts was for a lifetime warranty. What I didn't like was his rapid hurriedly talking & how I was being rushed to take his offer of $5800 @25% on the date he was at my home. So I decided not to take his offer. It didn't matter to me how long his company was in business, but there's no such thing as lifetime warranties. Companies do go out of business from time to time based on economy & clientele business. Good luck to Liberty windows, siding, roofing, decks & doors.....!
Liberty Windows & Siding, Inc
Date: 02/21/2024
Thank you for informing us about your experience - and speaking with us today about the situation and what we will do moving forward - we do offer limited time promotions as an incentive - our lifetime warranties are with the manufacturer of the product and can be transferable - we appreciate you taking the time to speak with us
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.