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Business Profile

Auto Repairs

Lavale Automotive Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My boy took his car over to get a transmission put in and a transmission valve body put on transmission and change fluid they told us they had to take it to different shop to do a test on it and the other shop told him that it needs a valve body and fluid change on it so I guess they never did it I talk to lady over at lavale automotive and she told me she didnt no if they put the engine in it they was never a motor involved ion it it is the transmission

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 23 2024
    $874.03
    Car was sent in august 20th to fix a problem with oil in the coolant. They were supposed to contact me with details before doing any work. I contacted them august 23rd to see what was going on they said they fixed the problem and to come get it(nothing was discussed) I had went to pick it up, on the way home it started to overheat. Returning home my son looked in the coolant and there was oil still present. I called, said they would be in touch, granted it was a holiday weekend. When I reached them they said there shouldn’t be a problem and they didn’t see why it would be doing the same, after several days of back and forth on the phone they offered to look at it but would not fix the vehicle free of charge and that they had fixed the problem previously and that they do not work for free. When I had went to pick the vehicle up the receptionist had told me they prefer payment by card only for it to be charged as credit which cost extra and she had told me it was my bank that charged extra not them. I called my bank and they had not charged extra. Owner was very cold over the phone.

Lavale Automotive Service is NOT a BBB Accredited Business.

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