Reviews

This profile includes reviews for Clothes Call's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clothes Call

  2421 Crofton Ln Ste 4 Crofton, MD 21114-1324

• 

  Clothes Call

  13876 Dawson Beach Rd Woodbridge, VA 22191-1442

Review Details

• Review fromDIANA D

  Date: 05/13/2024

  1 star
  Whomever the woman performing scheduling duties is:
  A nice nasty and passive aggressive unbothered person who apparently is unable to dot her i's and cross her t's efficiently. I had to follow with her after my clothes were done for about a week already and when she finally did schedule me, the time was wrong. I called her to followup on delivery time, snd she told me it didn't matter that the delivery wasn't on time and they'd be on their way shortly.
  Not to mention that 2 of my rugs are missing from the delivery. She was so insufferable, that I am not even going to call back and let them know. KEEP THE RUGS and hire less miserable and more efficient people for front facing positions.
  DELIVERY DRIVERS WERE SUPER NICE.
  THANKS.

• Review fromDarlene G

  Date: 10/05/2023

  5 stars
  Stay Away from, Patrick B******, *****, Clothes Call
  We had water and sewage damage and unknown to us **** Insurance, Agent **** ******** hired this thief knowing that Patrick B****** also an **** commercial policy holder and his coverage had expired. He stole all of our shoes, clothes etc evening dresses were never worn still with store tags attached to them. Patrick B****** forged my husband and my initials indicating we were satisfied with their work and **** was aware and paid him over $10,229.62. Patrick is a thief such that the check was made payable to one of his many businesses, ** ******** *************, located in Ill. ***** ******* ***********. We hired an attorney and they requested that Patrick B****** provide them his insurance information and luckily enough on our behalf he willingly filed a claim and a claim number was provided to us. At the time we called ******** Insurance with the claim number he had provided to our attorneys we were told that an adjuster would be getting back to us within two business days. The adjuster called and indicated that they were investigating the claim and his response was not encourging so we conducted our own investigation and learned that Patrick allegedly had a fire and submitted our personal property inventory list to receive over $700,000.00 from ******** Insurance. When we discovered that he had been paid for our damages that he reported we were told that "the insured, decided not to file a claim and the insurance company cannot tell their insured who to pay."
  I am filing this complaint to help others and with this information I'm hoping that you'll take the next step to hold, ***** and Patrick B***** accountable. ***** was acquired by ***** ******* and is authorized to transport personal household possessions. USDOT#******, *********** ***** ***** *******, **** ******* **** ***** * Crofton, MD 21114
  household goods motor interstate carrier to transport Personal Household Goods. Go online do your research

• Review fromBarbara S

  Date: 05/18/2023

  1 star
  Stay away from this company if you have had fire or water damage. I have been dealing with this company since January when they removed all my clothing, rugs, shoes, comforters, and every other cloth after I had water damage in my apartment. It has been a nightmare from the beginning when they delivered my rush clothing so I would have something to wear and the clothes came back smelly and sweaters stretched out of shape, after that I requested my clothing be returned. After I asked for my belongings back the guy on the phone (Al), said I was a liar and hung the phone on me. He called back about a week later to apologize, and I told him to just give me my clothing back. In late February they delivered 27 boxes and 450 hangers. The hangers had things like one belt, one tie, one pair of shorts, three-piece bathing suit with each piece on separate hangers. The clothes were still dirty and smelled like mold, so they took some pieces back for a re do, the pieces that were returned were still dirty. I'm going to donate the clothes, throw away the other I can't get the moldy smell out of.