Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the Anne Arundel Crisis Response on October 8th 2024 at 9:08 p.m. The Anne Arundel Crisis Response's phone number is **************. The Anne Arundel Crisis Response is a warm line and Crisis line number that is open everyday for 24 hours. I noticed a woman answered the phone and she said "hello, how can I help you today?" I said "hello my name is ****. I am 39 years old from **********, ***********." She said "hello ****, how can I help you today?" I asked her "ma'me what is your name?" She refused to give me her name and her job title. She continued to ask me "how can I help you?" I asked her "is this a warmline and a crisis line number?" She said "yes it is, how can I help you?" I said "I had a bad day and I had problems calling some of the people that I know. I just recently found out that my primary doctor's office closed down and now I have to find me another primary doctor." This woman only said "mmmm huh." The more I talked to her, the more she continued to say "mmmm huh." I can tell that she didn't care about talking to me which was disrespectful and unprofessional. It was so bad that she made me upset and I hanged up the phone. I tried to call this number back a few minutes later and another woman answered the phone and she refused to give me her name and her job title. She asked me "how can I help you today?" I asked her "can I talk to your manager or supervisor?" She told me that her manager or supervisor was not available at the moment. I noticed the manager or supervisor is never there. I can tell he doesn't care about the Anne Arundel Crisis Response. I didn't say anything else I just hanged up the phone. The Anne Arundel Crisis Response needs to be closed down. I forgive them, I bless them, and I will never call this number again.

  Business Response

  Date: 05/07/2025

  Writer was unable to speak with the caller (complainant) after attempts to understand his perspective on the matter. Complainant did not return any calls. 

  However writer was able to speak with the agency, and they explained the client's frustration with not being able to receive the staff person name as they were able to retrieve the notes. However for safety reasons the agency preserves the right for staff people to state their name, as there have been inappropriate behavior from callers. The supervisor that communicated with this writer explained they are having a upcoming training that will include how to properly address clients when they ask for their name. They recently hired a supervisor for nights in the event it occurs again, they have in place if a caller was upset they will be contacted by a supervisor within *********************************************** the moment.