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Business Profile

Auto Repairs

Maryland Avenue Auto Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car here 3/3/25 to get brakes and rotors put on(I bought the brakes and rotors, they just had to put them on), and more importantly, all my dash lights were on, I had no power steering, and my car was running poorly. I told the owner what I needed fixed and he said it would be done 3/4/25. I called on said day and was told the car would not be fixed that day, and they was trying to get the part they needed to fix my car. I gave them till 3/6/25 and called again and they told me they still had not fixed the car and didn't even have the part yet, but told me it would be fixed by 3/7/25 as long as the part came in that morning. They called 3/7/25 around 1 or 2 pm and said the car was fixed, the new brakes and rotors were put on, and everything was working properly. I arrive there at around 4 pm to pick my car up. They charge me $1,278 for parts and labor, saying they put on a new steering column and put on new brakes and rotors. The owner has the audacity to tell me my car "steers hard because it's a sports car" like I don't know how my car handled before the power steering went out on it. I get in my car and drive off, all dash lights are still on, I still have no power steering, and my car is still running very poorly, wanting to shut off constantly. I get home and inspect the new brakes and rotors they said they put on just to see if they even did that and it turns out they kept the brand new rotors I bought for them to put on, machine buffered my old ones, and put my old rotors back on my car. I do believe they put the new brakes on, unless they just had old ones laying around and used them instead I'm not 100% sure. But it's very obvious these are my old rotors because they are rusted on the hub area that connects to the wheel. So I paid them $1,278 to fix nothing, and to steal my new rotors.

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