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Business Profile

Medical Lab and Testing

Western Maryland Health Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint for fraudulent representation in billing practices and conflict of interest within the western Maryland health system operated by ****. My primary care provider referred me to be seen at a counselor for some mental health issues that were occurring over the summer of 2024. They referred me to their internal mental health clinic, where I reported to complete their intake paperwork in August of 2024. During the intake I questioned the billing prices but was told that since I have insurance the bill would not amount to the figures I was signing off on. Two months later I discover that my insurance does not cover their service and I am billed for the full amount that I had challenged during my intake. Fortunately I only attended two 45 minute sessions of counseling which amounted to $889.99 and stopped going before my bill spiraled out of control. I called the billing office on 11/15/24 to see if I could negotiate a more reasonable rate for the service and was told that they do not set the rate. I told them that I would pay a portion of the amount as I did receive those services, but they stated that they could not adjust the rate. They only recourse being to apply for financial aid. My issue is that:1. I was referred internally within the western Maryland health system rather than given proper choice. To which I also learned was a more significant service than what I needed. I was billed for psychotherapy rather than what I probably needed was simply counseling. 2. During intake when I challenged the rate of service, I was told that my insurance would cover a portion of that and that nobody really pays that amount.

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