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Business Profile

Home Improvement

Cross Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a storm door from ********** in the amount of $816.26 to include installation by Cross Home Improvements. Within the 1st month of installation had to contact ********** to have Cross Home Improvements come back out to install the lock correctly. After a few weeks later the lock wasn't working properly again and falling out of the door and the bottom spring that keeps the door from flying open came apart. So now the door is not functioning correctly. I reached out to ********** again and was given a number to contact Cross Home Improvement. No one answered so I left a VM message. I recently attempted to contact ********** again concerning the Contractor's faulty installation via email on March 22, 2024. After trying to contact the number given to me for Cross Home Improvements and it's out of service. I've reached out to **********'s Customer Order Specialist again via email on March 22, 2024 and no one has gotten back to me just yet. I'm not looking for any money back. I just want the door installed properly like we paid for!!!

    Customer Answer

    Date: 04/02/2024

    I was contacted by the ********** *** and told to order another bottom spring for the door and she would have Cross Improvement come out to reinstall but when calling the manufacturer of the door they want to charge me $44 for a ***lacement.  Cross Improvement should pay for that since they NEVER installed it correctly!

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***BBB note: A complaint was submitted by the consumer as a separate document that is accessible online. If you received this notice via email, please click on the "Write a Response" button to visit the unique online caselink, then, open the appropriate attachment. If you received this notice via postal mail, please type in the caselink into your web browser and open the appropriate attachment. If you have any questions, please contact your caseworker.

    Business Response

    Date: 02/08/2023

    **************** purchased a door from the *********** We installed her door thru the ********** installation program. **************** picked out her door,which was a regular entry door. The door came with a standard sill like all other newer style entry doors. **************** does not like the height of her new doors sill compared to her previous entry door that was many years old. We made a couple service visits to her home and explained to her that entry doors come with ***** in a prehung unit and they are all basically the same height. 

    We add this line to all our measure sheets-- "New ***** on prehung entry units may be taller than existing *****, we are not responsible for manufacturers product design"  because when your replacing a ***** year old door with a newer style-- this is not a uncommon complaint and we do not have any control over. 

    I attached a picture of what she is complaining about. 

    Also -- We contract off of the **********-- we signed no contract with ***************** nor did we recieve any payment from ****************. This complaint should not be attached to Cross Home Improvements at all since we are subcontractors for ********** with whom **************** signed a contract with and paid. 

    Thank You 

    ****** Cross 

     

     

    Customer Answer

    Date: 02/09/2023

     
    Complaint: 18935615

    I am rejecting this response because: I have out a lot of the time, money, and patience put into resolving the variance issue, and all I have gotten is a CIRCLE. It's not the installer's issue, contact *********** it's not ************ issue, contact the company that made the special order door. It's not the door company's issue; contact the contractor who provided the measurements for the door company who made the door and sent it to ********** to sell to me. The installer picked the door up from ********** and installed it creating a serious issue with my uncompromised cement step that has been in place since ****. I am finished with everyone involved in this MESS and pray that nobody else has to go through a situation like mine. 

    Sincerely,

    ***************************

Cross Home Improvements is NOT a BBB Accredited Business.

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