We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Kith & Kin Contractors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Kith & Kin Contractors, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kith & Kin Contractors, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 19, 2022 I hired Kith & Kin Contractors to repair roofing on my house.
      The contract was signed with 1/3 deposit required.
      I did not hear from the company for (4) months. I called on (3) separate occasions throughout the summer to check on the status of when the work would be done. I received no return calls. On August 19, 2022, I received a text message from the supervisor saying the workers would be out the next day (morning) August 20, 2022 to start the work. There were some insurance concerns, but all was paid except the final payment due of $1317. The supervisor told me that the manager would waive the $17 and to just make a payment of $1300. I forwarded (mailed to the address on the contract/invoice) the check to the company on October 7, 2022. The day after the check was mailed, I was informed by the supervisor that the manager was not accepting my method of payment and wanted me to cancel my check, use a credit card or a cashier's check and he (manager) would pick it up from my house OR HE WOULD PUT A LIEN ON MY HOUSE. Between October 7th and October 23rd I have had numerous texting from 3 persons in the company; inappropriate language used in the messages and the manager stating they did not receive the check. My concern is: (a) I believe the manager did receive the check but he wants the method of payment he requested, and the funds are available for payment (b) I have since learned on Oct. 24, 2022, that there is an additional address for this company. And if the mailing address on the contract in inaccurate, I as a customer should have been told when I asked for verification of the address. I feel harassed by this company. It took them (4) months to start the work and I did not conduct inappropriate behavior, but the manager has. In closing; I would like this matter to be resolved and the final payment made as soon as possible. I do not want anyone to pickup anything from my house and I no longer want any dealings with this company.

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 5, 2022/10/26) */
      Kith *** <*******************************>
      12:01 PM (1 minute ago)
      to me

      Lisa,

      Here are all the text message correspondence regarding Ms. **** from myself (Travis *******, owner), Thom ******* (supervisor) and from our office manager.
      We have not received a check in the mail from Me.Cole, if we had we wouldn't be dealing with this complaint. We would have gladly deposited her check (which doesn't cost us any money) versus paying to process a credit card. She claimed she mailed us a check almost three weeks ago now (10/8/2022) and we have yet to receive it. Yes, we have two different addresses for our business and we are able to receive mail at both. The address written on the envelope she sent a picture of is an active address for our business and one that we receive mail at on a regular basis.
      Please review and inform us on how best to proceed. Ms. Cole in her complaint says she wishes to pay her balance (minus the $17.00) we are fine with that. Therefore her balance owed (past due) is $1,300.00. We would like to close out her invoice as soon as possible. Please advise.

      Thank you,
      Travis *******
      Owner, Kith & Kin Contractors, LLC


      Consumer Response /* (3000, 7, 2022/10/31) */
      Fwd: Message from Kith/Kin (wife) 10/28/2022
      External
      Inbox

      Rhonda **** <***********************>
      Fri, Oct 28, 2:41 PM (3 days ago)
      to me


      Subject: BBB Complaint Case# ******** (Ref#XXXXXXXXXX-XXXXXXXX-X-XXXX)
      Rhonda **** -vs-Kith/Kin Contractors

      Good Afternoon Ms. Clay
      I did read your response from the business in my complaint (Kith/Kin Contractors).
      It appears that the company has recently found/received my check that was mailed to them on October 7th.

      See Below: a text message the manager's wife (*****) just forwarded to me at 2:01 pm today (October 28, 2022). If they have the check, please inform them that they can submit it for payment, close out my account and we can be settled with this matter.

      Please let me know if there is anything else I need to do to close out this case.

      Your assistance is greatly appreciated.
      Thank You
      Rhonda ****


      Forwarded message
      From: Rhonda **** <***********************>
      Date: Fri, Oct 28, 2022 at 2:25 PM
      Subject: Message from Kith/Kin (wife) 10/28/2022
      To: Rhonda **** <***********************>


      Good afternoon Ms. ****. I was just sending you a message to let you know we received your check today in the mail. I apologize that we are just now receiving this it must have gotten lost in the mail for we see that you sent it out on the 7th of October. If you could please let us know if it is ok to deposit and we will close out your invoice. Thank you.

      Carly

    Kith & Kin Contractors, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.