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Business Profile

Pest Control Services

Envirotreat Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Envirotreat provided me with pest control services for a few years. After visiting the home on April 21, 2025 for scheduled service, they charged me a quarterly fee of $145.75 on April 22, 2025. According to our contract, that charge is for services that will be rendered starting on that date, lasting three months. Envirotreat did not provide any service after April 21, 2025, as evidenced by the inspection reports that I receive on my email from Envirotreat that show the last day of service was April 21, 2025 (report #****, attached). At the start of June, Envirotreat came to my home after I called them to treat pests. During that visit, the owner ******* ******* communicated to me that he wished to cancel the contract and not service me anymore. I asked him them to return the $145.75 he had charged me on April 22, 2025, since he had not provided any service since then. Instead, Envirotreat sent me a check for $44.58. He explained that this was the prorated amount between April 21, 2025 and the day he cancelled the contract. I asked him to explain what service was provided by Envirotreat to justify him keeping the rest of the amount paid ($101.17). He did not provide an answer, becoming enraged and telling me that in all his years in business no one had asked him that question, and that was "just the way things were". I insisted on asking him to explain what I was paying for, but he said that if did not like it, I should sue him and that I would lose in court. He then hung up the phone on me. I am requesting a refund of $101.17 because Envirotreat did not provide any services that would justify them keeping this portion of the quarterly charge. Envirotreat cancelled the contract and then unlawfully chose to keep the amount I paid them for without providing any service.

Envirotreat Pest Control is NOT a BBB Accredited Business.

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