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Business Profile

Online Retailer

Be Unique, Be You

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order last evening and the ipad screen did not provide the opportunity to review the order before it was placed. Once I entered the payment info the screen flicked away. It was only about 10 minutes later that I received an email saying that the ordered was placed. What a surprise. I order online a lot and this was an unusual order. When I read the email I saw that I was given a 5.99 discount. I contacted the support email that was listed and I received a mailer-daemon permanent error after 2 attempts. My order is NOH1519. I attempted again today and nothing. My order contained 6 tops in this order: 29.95;19.95;24.95:24.95;24.95; 29.95. On the page where the order is placed the following was listed at the top: buy 2 get 3rd at 20% off ; buy 3 get 4th at 50% off; buy 5 get the 6th free. According to my calculations that would be a discount of 47.42. I cannot get any message through which does not explain why the discrepancy and I feel that they advertised falsely. Can you help me? This has never happened to me before this.Thank you.

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