Complaints

This profile includes complaints for Holabird Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Holabird Management Company

  7444 Holabird Ave # 2 Dundalk, MD 21222-1848

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  Holabird Management Company

  Baltimore, MD 21222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented at Holabird East for more than two years---before recently moving to ******. After the first year, agents for the company represented that I was on a month-to-month agreement and could terminate the lease with at least one month's notice. I did so in October of 2024, and there is no dispute as to that I did so, indicating that I would leave December 30, 2024. I had REPEATED conversations with ***** ********, the agent for the company, in which she represented to me that there would be no problem to get my rental deposit. NOW I am gone and I am told by ******* *********, the owner, that I was not on month-to-month but on an annual lease and owe for January 2025. I never signed an annual agreement and discussed that with ***** ********, who assured me that a notice sent out to all tenants was inapplicable to my lease, and I made it clear there was no meeting of the minds as to such "agreement." Ms. ********* provided a statement, that also incorrectly gives me a late fee (I was NEVER late paying any rent, not once.) I left the unit in pristine condition, upholding every part of the deal. Ms. ********* has a pattern and practice of abusive behavior toward her tenants: I dealt with multiple issues over the duration of my tenancy, including threatening and noisy neighbors she refused to evict, and cockroach infestations that she failed to properly address. She is an unethical landlord. I would like an apology, and a rightful reimbursement of the rental deposit.

  Business Response

  Date: 01/27/2025

  Mr. ***** ***** did give proper notice, but did not pay the last month's rent January 2025 of his Lease Agreement.  Due to not paying the rent on time as we do to all move out situations our attorney told us we do have the right to charge a 5%  late charge also.  We have done exterminating many times as well as allowing Mr. ***** to transfer to another apartment in our complex.  He never was on a month to month Lease Agreement and he was told all that I am writing to you about the situation.  We have been in business for more than 50 Years and have treated all of our Tenants with good respect and did all that we could with any maintenance repairs as quick as possible...etc..   This tenant just wants to throw us under the bus because he knows he was responsible for his rent through the last month of the Lease Agreement  which is January 2025.  It seems as if when tenants are in the wrong, they try to criticize our business and is not true what so ever of what he is reporting to Better Business Bureau.   We have no reason to do any wrong doing due to the fact we have a very good reputation with our tenants and our former tenants and we want to keep it that way.  We have a wait list to move into our apt. complex.    I am the property manager of this development and do care about all of our tenants to be happy living here.     Thank you. ******* *********, Property Manager

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22804993
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/04/2025

  All due respect we are running a business.  All of our employees tell every tenant leaving the *** before the lease is up that they are responsible for the rent until the lease expires...and we never have verbal agreements with any tenants whatsoever.   Also, we have to treat all tenants equal...which is what our attorney told us we have to do.  This gentleman received a copy of the letter stating his lease was not up until January 31, 2025 and that he is responsible until that date to pay the rent.   Thank you and God Bless!

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22804993
  
  I am rejecting this response because:

  I never signed a lease or agreed to a tenancy through January 2025.   Agents of this company knew I would be moving overseas and repeatedly assured me I could leave at any time with adequate notice (which I gave) and would not be responsible for anything else.  I complied and I left the unit better than I found it.  With all due respect, this company simply does not want to refund a rental deposit owed to me, and dinged me with a late fee I never owed!  Because I was told all was clear.

  I challenge this company again, to proffer a lease I signed showing I was responsible for an annual lease.  I was and am not.  Under Maryland law, and ****************, after a year lease, I can switch to month-to-month lease.  That's the default law and what I agreed to.

  This company is trying to manage its multiple tenancies by sending out a blanket "notice" that does not amount to agreement to a contract.  I received the "notice" in the mail after the purported effective date (because I was traveling) and never agreed to it.  A valid contract requires a meeting of the minds.  Otherwise, it is illusory.

  One thing WE DID agree to was that when I would terminate the lease, with proper notice, and leave the property in correct state, I would be entitled to my rental deposit.  This company is in BREACH of its contract with me, and needs to refund me the deposit, and reimburse me for any purported late fees, which are inapplicable here.

  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 02/05/2025

  I moved to ****** with the understanding my business was completely done with this company--so I shredded everything in my file from them--I had limitations on weight to fly here and didn't want to waste on heavy paper for things that seemed no longer applicable.  I brought 9 suitcases none with old business!

  I never kept the mailed notice from October because I was told it was inapplicable to me.

  There is an email chain in which I clearly stated all this back in October--when they tried to unilaterally foist a new agreement on me.

  If you need that I can forward that--but I have no printer here, I need to forward to your email address.

  Thanks for your trouble reviewing this.  It is very helpful to have an objective outsider take a look.

  *****

  Business Response

  Date: 02/07/2025

  The tenant left a month before his Lease Agreement was up and failed to pay the last months rent.  This is the reason the rent came out of the tenants Security Deposit!   Thank you and I hope you have a blessed day!

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22804993
  
  I am rejecting this response because:  I left as agreed to in advance with notice and totally with the understanding that my obligations to this company and property were complete.  I was shocked that I was assessed rent for January, and insulted that I was levied a late fee.  I am never late paying and never was late paying this company.  I am righfully due my rental deposit as I was under a month-to-month lease.  In fact, I am actually due more:  $500 for the moving expenses incurred when this company put my safety at risk; emotional damages for dealing with roaches and mice on a chronic basis with an ineffectual response, and an apology.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/11/2025

  There is no more to say the lease was not fulfilled he owed Jan 2025 rent and it came out of the security deposit please tell him this is business!  Nothing more!!!

   

  ******* *********

  Holabird Management

  Property Manager

  ***********************************************

  *********, MD  21222

  Office:  ************

  Fax:       ************

  Email:  ****** @**********************************************

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22804993
  
  I am rejecting this response because:

  There IS more to say, and if not to the BBB, to the Attorney General.

  This business thinks it can hook tenants into contracts unilaterally by simply sending a notice in the mail.  That sort of contract is illusory under the law.

  I never agreed to a contract lease for a year covering 2025.   

  The default law in ******** is that after one year, leases become month-to-month unless contracted otherwise. 

  I never signed a contract indicating otherwise.  In fact, I protested that idea from the outset.

  This dispute is also bigger: this landlord operates abusively with regard to tenants, as evidenced by her unprofessional handling of vermin on the premises, and that fact that she put me at risk, inflaming a situation with another tenant, when she should have evicted that tenant for violating the covenant of quiet enjoyment in my lease.  As such--she violated my lease over and again.

  This landlord owes me 1050 in a security deposit, a refund of an improper "late" fee, an apology....and really much more.

  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 02/11/2025

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary.

  Sincerely,

  ***** *****