Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had original work order for front walkway and back pool deck ($10,700) to be completed by Ecoworx (*********************). paid 2/3 amount ($7115.50). Between 9/12/2022-9/23/2022 he completed demo and new concrete front walkway but he did not seal due to unsatisfactory work (he acknowledged not good). he stated an option to remedy would be an overlay which we declined as this is not what we paid for. We then stopped progression to the pool deck work as the front was not done properly. Reasons included: foundation not to standard (no tamping or pea gravel), concrete did not properly stamp, cracks and chips throughout, improper grading leading to puddles of water, damaged our flower bed edging and lights, cut into driveway, cut into stone on our home. All of these concerns had been brought to his attention and on 9/28/2022 he sent us email stating we breached contract by stopping him from moving to pool and he would not refund us, but would do remedy the front walkway for an increase in price. We agreed to new the price of $6911.60 for remedy. 4/29/2023 he refunded us by check the amount due $203.90. However, since this time he has continued to not come remedy due to various excuses including weather, busy with other jobs, no workers. Last contact on 7/17/2023 he stated we will have to go back to original contract of front walkway and pool deck. In this last email, he is also stating he will do ****** slate stamp which was in the original work order; however, it was agreed upon both verbally and by messages that he would do flagstone stamp. The flagstone stamp is what he used in Sept 2022.

  Business Response

  Date: 09/23/2023

  I am currently working on responding to this complaint. The reason for the direct contact is that any email attachments and documents prepared by us that the customer posted is protected information. Our email communications through our personal email accounts note the protection of the transmitted data in the footer of the emails:
  
  ***************************

  Disclaimer
  -------------------------------------------------
  The information contained in this transmission may contain privileged and confidential information, including information protected by federal and state privacy laws. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution, or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.

  **************************

  This also covers any pricing information (quotes, work orders, etc.) that was sent by attachments. Please remove any email communications and pricing info from his attachments.

  Thanks

  Business Response

  Date: 09/23/2023

  Unfortunately, the complainant;
  
  *************************
  *** **********
  Huntingtown, MD *****
  Work: ******* ****** ******** ************ *******
  
  : Continually twists the facts in an effort to shift the blame of work incompletion; the only fact that is relevant to this project is that the customer absolutely prevented Ecoworx from continuing to complete the project this fact has been confirmed multiple times by admission of the customer, by the customers attorney, and by many communications. Additionally,the customer recently refused to have the work completed by attempting to defraud an insurance company after we attempted to schedule the work back in (which we in fact had no legal obligation to do so). The customer only paid for exactly what he owed at that point of the work and never paid for a completed project.
  
  IRT: he completed demo and new concrete front walkway but he did not seal due to unsatisfactory work
  Its fact that we never completed work due to the customer not allowing us too.
  
  IRT: he stated an option to remedy would be an overlay which we declined as this is not what we paid for
  Its fact that a demo and repour was going to take place which you refused.
  
  IRT: foundation not to standard (no tamping or pea gravel)
  The foundation was compacted three times, and compacted to rejection of the recycled concrete.
  
  IRT: concrete did not properly stamp, cracks and chips throughout
  As noted, unfortunately the third party ready mix supplier delivered a hot load due to environmental factors completely out of our control which caused an extreme curing acceleration of the supplied concrete. This issue is not uncommon, and when this does happen the concrete is repoured - as noted the customer refused to have it repoured.
  
  IRT: damaged our flower bed edging and lights
  The customer left the edging (about a $20 value), and the light (a $5 push in ground solar light), inside of the construction zone.
  
  IRT: cut into driveway, cut into stone on our home
  The customer was notified that the driveway needed to be squared where the concrete met the asphalt and he agreed to the trimming [approximately 3 wide strip] of the area. As for cutting into the stone, we have no clue what he is referencing/referring to, and this is the first time that this has been mentioned by any communication (30+ communications to date).
  
  IRT: he sent us email stating we breached contract by stopping him from moving to pool and he would not refund us
  This is also false we were not moving to the pool area due to the fact the customer did not let us complete the walkway. There is no refund due, the customer only paid for what he owed up to the time he stopped the work.
  
  IRT: However, since this time he has continued to not come remedy due to various excuses including weather, busy with other jobs, no workers.
  Again, this is also false the customer refused to be scheduled (just recently) and has since attempted to defraud an insurance company.
  
  ---
  
  The fact that the customer, early on in communications, had threatened the reputation of Ecoworx (the intent) and has now committed libel statements (slanderous by intentionally naming myself) in an attempt to carry out his threats will not go unnoticed.
  

  Customer Answer

  Date: 09/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Ecoworx performed work inadequately and changed the contract after we advised we no longer wanted him to do work on another part of the property. The change of contract increased the price of the work he already did and prompted a small refund which he provided. The work he already did still needed to be remedied and after he provided many excuses for nearly a year about why he could not remedy, he advised we would be returning to the original contract including the other project he was supposed to do on another part of the property. Following his poor work done on one part of our property, we could not allow him to do work in another area. 

  A claim was filed with the insurance company Ecoworx provided due to the poor work, standing water now forming in the transition area from my sidewalk to my driveway he cut into, and damage to the grout around the stone on the front of my home. The insurance company advised he was not covered at the time the work was done and I have no other insurance information for Ecoworx. Although the insurance was active at the time the information on it was sent, the insurance company advised the policy ended in June of 2022 approximately three months before he did the work at my home. 

  Regards,
  
  *************************

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Ecoworx to pour a car port and steps, and a side walk. The car port and steps was 7,622.40 *************** the owner, was the person doing the work, the car port concrete has boot prints and the expansion lines are all crooked. The steps have white spots all over them and the work was done in a poor workmanship manner;. I paid Ecoworx for the car port and steps with the understanding that the car port and steps issues would be fixed. I then asked Ecoworx to pour a side walk for 7200.00  the side walk has areas that are round and smooth and the rest of the side walk is stamped concrete. I paid all of this except 2507.00, which i refused to pay until the work was finished. I have called *************** and text him about finishing the work, but he does not return my call or text.