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Business Profile

Dentist

Gentle Family Dentistry, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 19, 2022 I went in for my regular cleaning, afterwards I was told that I should get some fillings, optional not required, and they asked me to go to speak with this woman in the office who had looked at my insurance and had guaranteed me it would all be covered by my insurance, she even printed an invoiced and circled my total charge was only $50, my co-pay, and I went ahead and paid that same day. Given that information I scheduled the follow up the next week and it was taken care of. A week later they called me and said the insurance would not cover it and that it was my fault for not looking into it myself, even though the information they had given me was incomplete because apparently the insurance did not cover the material they used, the insurance covered an alternative material which they just didn't offer. It is highly unethical of them to present you with only one option, lie to you about already having checked with your insurance, and then proceed to do the treatment knowing very well I would have to pay later. They were rude about it too, just outright blaming me for not checking on my own when they told me it was all covered and taken care of and the information they had given me was incomplete, after all the procedure itself was covered just not how they went about it.

    Customer Answer

    Date: 09/26/2022

    Hello,

    As requested, my desired outcome would be a billing adjustment.

Gentle Family Dentistry, LLC is NOT a BBB Accredited Business.

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