Complaints

This profile includes complaints for Maryland Style Marble & Granite's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maryland Style Marble & Granite

  137 Mayo Rd Edgewater, MD 21037-1811

• 

  Maryland Style Marble & Granite

  PO Box 1132 Edgewater, MD 21037

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The company response statements are not true:

  
  1.” After receiving the cabinets, **** did not like the
  style of one of them. Unfortunately the cabinet line did not have the specific
  look that she wanted. “
  
  ---I did not receive the cabinet that I ordered.
  
  2. ”After much back-and-forth communication between
  ***************** Cabinets regarding the cabinets, Sabrina agreed to return
  ****** deposit and schedule a pick up date to get the cabinet back. For quite some
  time she waited for the customer's scheduling of when it was convenient for
  that, but never heard back. “
  
  ---After multiple requests, Sabrina never called back to
  schedule a pickup, nor did she agree to refund a payment, which I made in CASH.
  She only responded back when she saw a credit card draw back on her company statement
  more than a month later.
  In fact, after the payment was completed, Sabrina was never available and was always “with
  another client or in a meeting”. It became a problem when I had contractors scheduled
  to continue their work.  I could only get
  in touch with her by going directly to the store, which was very inconvenient and
  time consuming. Sabrina was dishonest and disrespectful to my time and to my
  contractor’s time.
  
  3. ”Maryland Style Marble & Granite had never gotten a
  bad review over 7 years of business. “

  
  ---There many 1 and 2 star reviews visible on ******, including
  recently, all confirming the unresponsive management and disrespectful
  treatment of customers.
  
  4. “We are still to hear back from her on that, as she does
  not reply to any communication attempts.”

  
  ---I did not respond to Sabrina’s multiple unprofessional and
  threatening personal phone text messages.  I responded to all email communications from
  the company and offered a few pick up times/days during my available business hours,
  which the company chose to ignore. 

  
  
  
  
  Sincerely,
  
  
  
  **** *******

  company, which they completed in a timely manner. The wrong vanity is still sitting in my garage taking up my space.
  I finally heard from Sabrina only after I reversed the c/c in the amount I paid for the wrong vanity ($760). I received multiple threatening texts from her! I gave her a time and date to pick up her vanity from my garage. Instead of picking it up, they informed me that Sabrina has a different company that is dealing with cabinets. I never dealt with any other company, but Maryland Style Marble and Granite, which lists cabinetry as part of their business on their own website. All my contracts and payments (cash 11/18/22 $2280 & c/c 11/18/22 $568 & 12/28/22 $514.80) were made to Maryland Style Marble and Granite company, which lists Sabrina as head of operations. At no point in time I was informed that I was dealing with another company. Sabrina chose to ignore my phone calls and requests for exchange and was refusing a refund of cash in full for what I paid her.

  Business Response

  Date: 03/09/2023

  When **** first called Maryland Style Marble & Granite she was informed that Sabrina was in charge of cabinets. They scheduled a meeting and she was told that Maryland Style Cabinets did not take credit cards, and that cabinet payments are made in full upon approval. **** agreed to these terms, and after much negotiation and many discounts applied to her quote, approved of the order of two cabinets. 
  After receiving the cabinets, **** did not like the style of one of them. Unfortunately the cabinet line did not have the specific look that she wanted. She was told that the cabinet company charges a restocking fee, to which she refused to pay. 
  Meanwhile, Paola, the project manager from Maryland Style Marble & Granite reached out to her, to get her deposit for the countertop for the one vanity that she decided to keep. She used a card, and paid for the deposit, and after the top was installed, confirmed everything looked good and approved of the final payment. 
  After much back-and-forth communication between ***************** Cabinets regarding the cabinets, Sabrina agreed to return ****** deposit and schedule a pick up date to get the cabinet back. For quite some time she waited for the customer's scheduling of when it was convenient for that, but never heard back. 
  About a month ago, Maryland Style Marble & Granite received a letter from their credit card machine company saying that **** disputed both charges on her credit card, from the countertops. On the same day, **** wrote a bad review on ******. While Maryland Style Marble & Granite and Sabrina were trying to communicate with her to find a solution, she stated that she was going to start charging storage fees for the cabinet that was at her house, yet not working with either company on a day that would be convenient for the pick up. We are still to hear back from her on that, as she does not reply to any communication attempts. 
  Both companies operate from the same showroom, but we inform customers that they are different companies. Both are local small businesses, and only thrive due to the great customer service and attention to detail on every project. This situation was caused by **** herself not liking a cabinet that was approved by her, and then rejecting the fact that the cabinet company themselves, not Maryland Style Cabinets, charged a restocking fee.  
  Maryland Style Marble & Granite had never gotten a bad review over 7 years of business, and **** went above and beyond to throw their reputation under the bus for reasons they are still to understand.