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Business Profile

Medical Spa

Get Your Body Back Wellness Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began services with this Spa in May, I purchases two packages for which I completed and paid a total of $3,935 (via my care credit card), my service plan expired on 9/12/24.-------------------------------------------------------------------------On 9/14, I decided to purchase another package total of which was $1913.50 (via my care credit card)On 9/16, I sent a very civil text message explaining a financial situation had come up and my decision to move forward with this package was not going to work out and requested they cancel my package and refund the amount back to my Care Credit account -- (my next scheduled appt. was not until 9/21 - NO SERVICES had begun on this package. My request was denied, stating that they have a no refunds policy...I would like to point out that I did not receive this policy no was that stated until a week or so after my very first package. I understand they have a policy, but I provided ample notice of cancellation and a request to an amount charged to a card for a package that had not begun yet. I feel the attempt to refuse a refund is UNFAIR PRACTICES and in light of the financial hardship I explained it caused. I have read a similar complaint from one of their customers as far as getting money credited back. Other than that, I explained to them I had no other issue.

Get Your Body Back Wellness Center is NOT a BBB Accredited Business.

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