We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mulch

Mulch And Stone L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mulch.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 5, 2022, I ordered 10 cubic yards of leaf compost from this company. I paid $36.30 per yard, plus a fuel surcharge of $18.00, plus sales of $21.78, for a total of $402.78. The leaf compost was delivered on October 10, 2022, and I immediately began loading the compost into my lawn spreader and my yard cart. I kept track of how many times I filled the spreader and the cart. My spreader has a maximum capacity of 7.2 cubic feet, and my cart holds 53 gallons (7.09 cubic feet). I filled the spreader 7 times and the cart 19 times, and there were 15 gallons (2.01 cubic feet) left over, which amounts to a total of 6.93 cubic yards. This means that I received 3 fewer yards than I ordered. On October 20, 2022, in response to an email request from the company for a review, I explained all of this and requested either 3 more yards of the compost or a refund of what I paid for the 3 yards I did not receive. I also explained that one of my security cameras was focused on the pile of compost and could be reviewed to prove my claims, and I offered to provide a copy of the footage. (I have not uploaded the video footage because it exceeds 5 Mb.) I followed up to ask when I would receive a reply. After no reply, I sent similar information to the company via the contact page on the company website. Having still received no reply, I phoned the Edgewater office of the company and explained that I had left my complaint via the website. The person I spoke to said the owners were the ones who monitored the website and that they had been ill. I said I understood, and asked for a phone number where I could reach one of the owners. I called and left a message, and I called again but no one responded. I left another message on the website contact page, but still received no response. I seek a refund of $115.44, which is $36.30 for each of the 3 yards plus tax of $6.54.

Mulch And Stone L.L.C. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.