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Business Profile

Delivery Service

Silver Phoenix Transportation (DSP for Amazon)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/25/2025 I saw an Amazon delivery van, via door cam, back into my driveway which caused damaged to my blacktop. I was not receiving any delivery and there was no reason for the turnaround on my property. I reported the incident to Amazon when I arrived home, and they told me to fill out a claim form which I did. I was sent a claim # AMZ2025371147. I supplied a detailed description of what happened along with the video and photos of the damage several times. They kept asking for a tracking #...and I keep telling them I don't have one as I never received any delivery. The reply I keep getting is from a 3rd party agency, ***, who claims they are not Amazon and that they don't have any information for me, yet they took all the previously mentioned information. They also say that they are "unable to ID a driver at this location"...I sent them the video which clearly show a blue Amazon Prime Delivery truck backing in and out of my driveway. I have reached out to ARC several times to no avail. I do not know where to turn at this point as I seem to be getting the run around and left with property damage that they will not take responsibility for. I do not know the delivery company or how to contact them other than the truck said Amazon Prime.

Silver Phoenix Transportation (DSP for Amazon) is NOT a BBB Accredited Business.

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