We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Builders

Bob Ward Companies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************** built our home and we have a 11 month warranty with them. We moved in October 2023. So our warranty is still valid. Our front walkway was not properly compacted and is now completely floating off the ground. Several neighbors have had this issues too and some have even collapsed. **** communities has been aware of our issue and that its a safety issue for several months. Weve submitted multiple warranty tickets and keep getting told to wait. Our concern is that it will collapse while we are walking on it and we have a 5 month old and we are concerned our 5 month old may get injured if it collapses. The houses that have been repaired in the past were not properly fixed and the issue has arised again. It feels we are not being taken seriously by the builder and our concerns for safety are being ignored. Our next option is to start looking for an attorney to help but were hoping the BBB can help out first. The front walkway needs to be demolished, the ground needs to be compacted (which was not done when it was built) and the walkway needs to be repoured while using rebar or wiring (which was not used when building it originall)

    Business Response

    Date: 05/17/2024

    **** Communities is aware of several reports of  ground settlement at sidewalks in the *************************** We do take this matter seriously as is evidenced by other similar repairs in this community. Unfortunately, repairs and/or replacement such as these, tend to not take place as quickly as we, the builder or the homeowner would prefer. We would also like to note that we have not received any reports of previous repairs failing or of lead walks collapsing.

    Our latest conversation with our concrete vendor indicates that the flat work repairs/replacements will be scheduled within the next 3-4 weeks, if not sooner. Please bear in mind that weather and ground conditions will play a role in scheduling. 

    Regards,

    ***** *******

    **** *********************************** Manager

     

    Customer Answer

    Date: 05/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******

    Customer Answer

    Date: 06/22/2024

    **** communities responded to BBB and told them and us that they would be scheduling repairs within 3-4 weeks if not sooner. That has not happened and its been well over a month at this point. Our side walk has continued to get worse and we feel is a hazard at this point. They have known about this issue since our 90 day walk through about 6 months or so ago. We feel they have had ample time to resolve this safety hazard. It appears to me and several other homeowners that they are stalling so they can slap a bandaid on it at the end of the warranty and walk away leaving us to deal with the financial burden of correctly repairing our walkway and driveway. We are no long satisfied with **** communities response on here and are extremely disappointed with their lack of communication when we email them with issues. 

    Customer Answer

    Date: 06/24/2024

     
    Complaint: 21698853

    I am rejecting this response because:  
    **** communities responded to BBB and told them and us that they would be scheduling repairs within 3-4 weeks if not sooner. That has not happened and its been well over a month at this point. Our sidewalk has continued to get worse and we feel is a hazard at this point. They have known about this issue since our 90 day walk through about 6 months or so ago. We feel they have had ample time to resolve this safety hazard. It appears to me and several other homeowners that they are stalling so they can slap a bandaid on it at the end of the warranty and walk away leaving us to deal with the financial burden of correctly repairing our walkway and driveway. We are no long satisfied with **** communities response on here and are extremely disappointed with their lack of communication when we email them with issues. 


    Sincerely,

    *** ******

    Business Response

    Date: 06/26/2024

    **** Communities emailed the following to Mr. ****** this morning in response to his inquiry:

    "The latest information that we have from ***** Concrete is that they have applied to Miss Utility to mark the utilities. Once the concrete company knows when this is scheduled, they will gather a crew to complete the work. Again, this is the latest info. that we have. I assure you that we are constantly in touch with ***** asking them the status."

    We are well aware of the homeowner's disappointment in this not being completed in a more timely manner (as are we). We continue to constantly contact the vendor asking for updates and a start date. The homeowners will be informed as soon as we are.

     

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We built a home with *** ****. During construction we expressed concern about the lot grading. We were told they had not and would not check the grading. Upon trying get bonds released it has been made apparent they did not follow the proposed grading. For 18 months they have refused to correct the issue.

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New construction home, within first year warranty period (settlement was May 17, 2023). Due to builder improperly grading/draining the property the sump system was overwhelmed and discharging water back into the foundation resulting in 8” of water to back up in the fully finished basement. The builder Bob **** is claiming no fault but has “as a courtesy” replaced our water damaged furnace but are refusing to fix the other consequential damages of the flood.

Bob Ward Companies is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.