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Business Profile

Plumber

Cinch Mechanical LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Mary W

    Date: 09/01/2024

    Mary W

    Date: 09/01/2024

    Horrible experience: had a leaking hose in faucet in kitchen, plumber came identified that need replace entire faucet. Ok, he offered buy at Home Depot , ok - I did not have a car to follow him as he proposed. Ok/ I trusted him and thought that he will buy appropriate item with reasonable price and show me receipt that I should reimburse. Never happened, he purchased the most expensive faucet with soap dispenser installation that I dint have a hole for it and this increased price for faucet, i have never seen receipts and in the final bill he identified totally different model and brand that he Installed. When I look at price he put price that model that has not installed he installed cheapest and bill me more. also, when he wanted to turn off valve to stop water for entire house / our valve located too high near by washing machine . He did not ask for ladder he suddenly just jump and sit on top of washing machine glass top that shocked me it could be broken / pipes smashed ? What a heck ? After I put a ladder. When I called i specified at receptionist what's included in 120$ per hours she said everything?, but in practice they will bill you 60$ travel time. When i tried to talk to manager about price and brand difference for installed faucet she attacked me was very rude with inappropriate behavior to the customer. for 30 min real job time cost me - $556 for 2.5 hours 300! plus expensive faucet 256 $ - just for a simple installation kitchen faucet. Reasonable, isn't? Hell no. Again why I need a faucet with a soap dispenser? to where should I put this Soap dispenser which soaked my money? Right now, I have this cheapest faucet, no promised warranty for this job / because woman manager screamed to me that I have never ever called again and never ever used this company for the future. A first time in the USA, I have a deal with a such rude, dishonest and cheating management and company.

    Cinch Mechanical LLC

    Date: 09/03/2024

    We have been customers of this apartment complex for 10 years with a A plus rating. This is the first customer conplaint weve had. ** ****** has gone to great measures to degrade our company. We have not cheated or trated this customer unfairly. She requested we provide her with our purchased contractor receipts and this is somethings no company provides. We explained to ** **** the pricing she paid is consistent with our website as well as a verbal explanation. She has threatened our business with constant calls to our dispatch threatening to ruin our bysiness because she was dis pleased with the price. We gave her a breakdown of her bill, emailed her our gurantee yet she continues to make false accusations abd continues to slander out name even after she left a bad review on Yelp. It is evety consumer right to have feedback about their experience, however at this point we believe it’s more than what shes making this out to be. We are one of the most reasonable plumbing companies around just check our Google and website reviews. We have even had to report her to the complex where she lives as they are our customer as well and the feefback was this is how she is and their experience has been similar. I am not sure what else to do other than have her call another company for future service as we will no longer service this client. Looking through her profiles she has rated two other businesses 2 days after our encounter with the same type rating or worse. If you would like to discuss this further we are open to share our clients documents and even show comparisons for similar neighbors in the same area as they are paticular (HOA) how tenants ate to maintain a certain quality of care for the property. My name is Jeanie ******** I am the ******* ******** My assistant who has 10 recorded calls in 15 minutes can also testify to this customers attitude and temper. We have nothing to gain with a dissatisfied customer and we are sorry she feels this way, however we were more than fair and actually charged her less than most clients.
    If you would like to discuss my contact number is ************

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