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Business Profile

Pool Maintenance

Pearlescent Pools And Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    John installed out pool liner in July/August 2021. Shortly thereafter we closed the pool. When we reopened we noticed parts of the sidewall pulling down and that the pool was losing water. When I reached out he said the sidewall part was normal and he was surprised we hadn't reached out to him before then (Memorial Day - we had opened the pool a week or so before). He wasn't sure why we were losing water. He said he would be out to fix it. We didn't hear from him. I repeatedly reached out to see when he was coming. He said he was busy and had a lot of customers. He finally came out in July. He fixed some of the areas where the sidewall was pulling, but now all, and repaired part of the pool liner that had ben ripped by us not having rubber stoppers on our deep end ladder. There was also still a leak after that repair. He also said he would be back to finish repairing the sidewall because he needed a special tool for that. He has not been back yet and it is now August 17.

    Business Response

    Date: 09/16/2022

    Business Response /* (1000, 8, 2022/08/30) */
    John ********
    11:06 AM (1 hour ago)
    to me

    Issues were resolved,as far as installation of liner is concerned, issues that did occur were caused by a self inflicted hole in their liner from installing a ladder without bumpers, which in turned caused a lot of water to flood behind the liner and cause liner to pop out of track. If you want to let customer know holes in the liner self inflicted ones are a billable situation which I will not be billing in hopes to reconcile with home owner and keep a good name with my business. She will be closing there pool, soon and she will reach out in the spring when she re opens the pool.


    Consumer Response /* (2000, 10, 2022/08/30) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    John provided an explanation as to what the delay in service was and handled the issues that we were not responsible for. We appreciate him not billing us for the holes he found and are happy the liner popping out matter has been resolved as well. As I told him I did not intend to trash his business in a public forum, but, rather, I used this BBB forum to assist with the resolution we needed. We appreciate him and his hard work and wish him the best as his company continues to grow. Thank you!

Pearlescent Pools And Services, LLC is NOT a BBB Accredited Business.

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