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Business Profile

Travel Agency

Cruiser Travels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

This profile includes complaints for Cruiser Travels's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cruiser Travels has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 3rd, 2025, ******* "***" ******* ******************************** at Cruiser Travels reached out to us pertaining to an upcoming cruise with ***************************** cruise line and offered us a deal to go on a 7-day cruise to ******. *** at Cruiser Travels charged us $500 to reserve the reservations with *************** and proceeded to tell us if we pay the total amount within the week, the agency will discount us an extra $500- $600 for paying for the reservation early. We agreed to the terms and paid a total of $3,602.53 via ******. The business the money *** explained was going to was **************** to which are partners and affiliates with Cruiser Travels. We received an invoice reflecting the amounts paid in full via email on 03/03/2025. On April 30th, 2025, we received a phone call from ****** ***** from Cruiser Travels claiming that we had a balance due of $3,650.04 and continued to state that employee/ supervisor had committed fraud. ******* since then, has continued to call us on a daily basis up until 05/20/2025, harassing us to pay the remaining balance to keep our reservations current. We explained to him and the CEO of Cruiser Travels, *********** *******, that we were disputing the scam caused by their employee (***) though our bank and to cancel our reservations with the cruise line and return us our money that was taken, to which they refused and stated, dispute it with our bank or ****** and to pay for the balance due with a different payment option. ****** threatened verbally, explaining if we do not pay the balance, we will lose the reservation as well as the $500 that was placed to reserve the trip as a penalty. On 05/19/2025 I contacted our bank as well as ****** to discuss the status of our refund, to which ****** stated they had extended the investigation due to ***/ Cruiser Travels providing proof of services. The bank claims to have the investigation on-going

    Cruiser Travels is NOT a BBB Accredited Business.

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