We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Financing

US Auto Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

This profile includes complaints for US Auto Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

US Auto Finance has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Unauthorized Account on Credit Report Dear Better Business Bureau,I am contacting you to file a formal complaint about an unauthorized account that appears on my credit report, which I suspect has been opened under fraudulent circumstances.Details of the Unauthorized Account:Creditor Name: U.S AUTO FINANCE Opened Date: May 2, 2015 Account Number: ****** I was alarmed to find this unauthorized account with U.S AUTO ********************** listed on my credit report. I have never entered into any agreements or authorized the opening of any accounts with U.S AUTO **********************. This discovery is indicative of identity theft, and I am deeply concerned about the implications it has for my financial security and credit rating.Upon noticing this account, I promptly contacted U.S AUTO FINANCE to dispute its legitimacy and demanded its immediate removal from my credit report. Unfortunately, the response has been lackluster, with little to no progress made toward resolving this issue.This unauthorized account misrepresents my financial behavior and jeopardizes my credit standing. Therefore, I am seeking the assistance of the BBB to ensure that this matter is resolved with the seriousness and promptness it requires. I request that U.S AUTO FINANCE provide any evidence of my supposed authorization, promptly remove this fraudulent account from my credit records, and implement measures to protect my personal information from further unauthorized use.Thank you for your attention to this urgent issue. I look forward to your support in resolving this matter effectively and safeguarding my rights as a consumer.

    • Initial Complaint

      Date:03/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently discovered that I am a victim of identity theft. While reviewing my credit report, I noticed an account that was opened in my name without my knowledge or consent. I immediately contacted the creditor to request proof of my authorization for this account. However, I have yet to receive any documentation or evidence from the creditor that verifies I initiated or authorized the opening of this account. Given the lack of evidence provided by the creditor, it is clear that this account does not belong to me and has been opened fraudulently using my personal information. Here are the details related to this incident that I found in my credit report.Account Name: US AUTO FIN Account #:1978**Date Opened: 03/17/2018 High Credit: $21,980.00 Credit Limit: $0.00 Balance: $0.00

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 *** 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is 2048

    • Initial Complaint

      Date:08/13/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** went bankrupt and breached our contract by not upholding their part of my contract with my warranty. I've had my car stolen by a company called westlake saying I owe them money for a car I purchased through ******** i am at a loss at this point

      Customer Answer

      Date: 08/14/2023

      ******** portfolio is now trying to auction my car they had no right to pick up at 230 am.

      Customer Answer

      Date: 08/16/2023

      I have screenshoted the receipts it will not let me upload any email I can send to?

      Customer Answer

      Date: 08/16/2023

      I have screenshoted the receipts it will not let me upload any email I can send to?

      Customer Answer

      Date: 08/16/2023

      Proof i am not 75 days behind. Where is my contract it was never sent to me either. Where's the proof ******** has my contract? 

    US Auto Finance is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.