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Business Profile

Auto Parts

Performance Auto Parts

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Performance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Performance Auto Parts has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was harassed by an employee on 5/24/2023. The initial call came in at 10:58am and lasted 1 minute, after i had made an online car part request. I said "never mind" and hung up after the employee kept asking the same question. I got a call back immediately and said "don't call me again". Another immediate call where I was subjected to curses and sexual threats to members of my family. two more calls seconds apart until I blocked ###-###-####. I believe this employee should be terminated.

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/13/2022
      $880
      Ordered 2 doors for my car by phone and they got my phone from car part search web site.
      Nothing ever shipped. They got my credit card over the phone and charged it.
      Called them and they said they will process the calcellation - never got a refund back on my card.
      Filed a dispute with the bank.

    Performance Auto Parts is NOT a BBB Accredited Business.

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