Reviews

This profile includes reviews for R & G Remodeling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  R & G Remodeling, LLC

  11809 Triadelphia Rd Ellicott City, MD 21042-1003

  
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  R & G Remodeling, LLC

  3900 10 Oaks Rd Unit 7 Ste 91 Glenelg, MD 21737-9900

  

Review Details

• Review fromTaylor S

  Date: 04/06/2025

  1 star

  Taylor S

  Date: 04/06/2025

  Our experience with this company was terrible from the start. ***** and her team have very poor communication skills. Not only did it take months to finally get them to start on our renovation, we were told multiple times when the start date would be, only for it to keep getting changed. We spent well over ****** dollars and it took 3 months for a small kitchen to be renovated (which was ever even completed fully). My husband and I had reached out to ***** directly multiple times with problems which half of the time our calls and messages were not responded to. Not only that, but their work was poor. The plumbing was done incorrectly which my husband had to fix, our brand new fridge was dented (they told us that it wasnt them but I made sure to take pictures of the appliances upon delivery in which the dent was not present), the cabinets were installed poorly with multiple flaws which had to be taken down and new ones had to be reinstalled which still have multiple flaws. There are multiple flaws in the drywall, the outlets that they had relocated and installed do not work. They never rehung our dining room light. Refused to paint a second coat. ***** stated she would come out multiple times and never showed up. ******* came out to do a walk through at the end which we had multiple complaints and were told it would be fixed so we were happy. After that we hadnt heard from anyone at all until my husband reached out to ******* in which we were told that it was our fault bc we hadnt sent them a list of things in a text that they needed to fix (despite the blue tape walk through being completed in which they could clearly see the issues without needing a text from us). This was back in November. It is now April and we have not heard from ***** or ******* since and we have spent money on getting the rest completed ourselves. If I could give this business 0 stars I definitely would and I wouldnt recommend them to anyone or ever use them again on any future projects.
  

  R & G Remodeling, LLC

  Date: 04/10/2025

  We're very sorry to hear this was your experience; however, we stand by our work. During the renovation it became clear that the scope of work was not completely understood by you prior to Contract signatures, as during the course of the renovation, many items outside of the agreed upon scope were performed by us **at no additional cost to you.**We performed a walk through with one of the owners (the other not present). The agreed upon issues were addressed and repaired. Afterwards, however, the second owner had their own set of issues/concerns. We requested a list be sent to us. This was never received. We were waiting to receive that list, but never heard back from anyone. If you'd like to give us a call we are always here and are willing to complete any items of concern that were included in your Contract.