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Business Profile

Handyman

Mr. Handyman Of Greater Columbia And Eldersburg
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mr. Handyman Of Greater Columbia And Eldersburg's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr. Handyman Of Greater Columbia And Eldersburg has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a broken window balance (a spring that allows a window to move up and down easily.) When the tech from Mr. Handyman was providing an estimate ($88 charge) he broke the second window balance. Because I now had a pair of broken window balances, I needed to have them repaired/replaced. The original estimate to have the window balances repaired was $300.13. As I now had a pair of broken balances, I was told they needed to be replaced. I was presented with a bill that included replacing both balances, the one that was originally broken plus the one the tech broke.
      The bill was not transparent. For example, I was charged $198.89 for *************** and $115.90 for ***************. Eventually, I learned that the $115.90 was for locating and picking up the replacement balances. There was also an added Service Charge of $64 that was described as "a fee for lack of a better term." I believe that my cost would have been much lower had the tech not broken the second window balance.
      After paying the bill, I did let Mr. Handyman know that I would sharing my dissatisfaction with the BBB. At that time I was offered a partial refund for the cost of material for one of the window balances, but nothing for the labor involved in replacing it. I declined.

      Business Response

      Date: 02/24/2025

      We mostly agree with Mr. ****** on his experience. First, we disagree on transparency. Mr. ****** was always given the cost of services and opportunity to proceed during all of the services with us. Any questions he had about the charges were explained in several phone calls and emails. We also disagree that Mr. ****** described the labor charges to replace two balances as not fair and feeling he shouldn't be charged for that and it should only be one. He expressed that to us and we already had reduced this cost to Mr. ******. We also extended a 10% off labor as another sign of good faith for the circumstances surrounding his experience with us. Mr. ****** also expressed to us via email that he declined our final revision of the bill and stated "I am not disputing that I signed an agreement. I have not requested a refund or price adjustment. I just wanted you to have an opportunity to explain the charges in an easily understandable form as opposed to codes such as *************** which are meaningless to customers. Now that I have your rationale, I can share my experience with the BBB.
      I will not be asking them to intervene on my behalf for any price adjustments or refunds. I will just be giving them a description of my experience with Handyman of Maryland from the first visit when the technician broke a balance for which I was required to pay in the final billing (until your offer to remove it) to billing that is coded and cannot be understood by a customer." I have attached the email showing that here and also attached signed agreements and estimate of final charges. We attempted to make this customer satisfied with his services and in our opinion providing great customer service and making adjustments to the cost due to the unforeseen issue that arose during the service. 

      Customer Answer

      Date: 02/24/2025


      I am rejecting this response because they are making no attempt to reimburse me for damage they caused.  Their technician broke one of my window balances.  I am being forced to pay for the material and labor of the balance that was broken when they arrived (fair) plus the material and labor to replace the window balance their technician broke (unfair)  They broke it so they should pay for it using their scale of parts and labor..



      Sincerely,



      ****** *****

      Customer Answer

      Date: 02/25/2025

      I am disappointed you were not able to require the business to issue me a refund for the damage they caused to my property.  Thank you for the timely emails and efforts.  At least with social media and our community website, I am able to let many home owners know of the problems I encountered with the business.

    Mr. Handyman Of Greater Columbia And Eldersburg is BBB Accredited.

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