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Business Profile

Not Elsewhere Classified

Tag And Title Now, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/10/2024, I went to Tag & Title Now, LLC to title my car. The agent named RAM offered me to pay cash to get a discount; Otherwise, he said "I pay $750 by card. So, I paid $700. He said: "you will get your title within two weeks". I waited for the title over three weeks. I still haven't received anything. On 9/30/2024, I called the MVA in Columbia. The agent asked me if I did have the case number. I said: "No”. The agent used my DL to look up if there was any title in the process. She said " there is no title on process”. She advised me to go back to the vendor". I went to RAM at his office and asked what was going on about my title. He said: "give me your DL and I will see what happens. He came back to me with my title and the paperwork: it's done, I have already scanned them and sent them". I told him: " It doesn't look to me that you have sent them. The MVA form was still empty etc... If you said that you sent them so, provide me with a case number to track my title. Sir, just give me my title back, and my $700 back". He said: "I didn't scan them, and I can't give your title back now. Look as a courtesy, I will take care of this myself. Tomorrow, I will go to MVA and get your title process and once you get your title. I will refund some of your money just because I am at fault". On 10/01/2024, he called me. He said that "he spoke to a lady in their ERT, and he asked her to talk to a supervisor. He said once I speak to the supervisor, I will call you by noon. He apologized to me again, and he said that he will refund me some of the money when I receive the title". I texted him in the evening. I told him: "I haven't heard from you. What have you done with your ERT? He didn't answer. I texted him: "Return my title and money: $700 back". He texted and called at the same time: "Hello ******* I am in contact with tech. I will update you as soon as I hear from them. Sorry again, but if the issue is resolved you may have your title in one day". Issue is unresolved.

Tag And Title Now, LLC is NOT a BBB Accredited Business.

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