Reviews

Review Details

• Review fromDaniel M

  Date: 05/29/2024

  1 star

  Daniel M

  Date: 05/29/2024

  Absolutely atrocious company to work with. We retained SKC to assist us in trying to obtain services for our ******** son. Instead, what we got from SKC was overinflated billing. Jen ********* charged us an $800 retainer up front which she indicated would cover the evaluation and report. Then she scheduled time for an in-class evaluation. Due to her overinflated and unsubstantiated billing, by the time the evaluation was complete, we had already burned through the retainer and were in the hole for another almost $500. Then she had the audacity to bill us for e-mail correspondence setting up a meeting that she simply didn't show up for. Do not retain them. There are plenty of advocates out there who are there to help your kiddo get what they need, not line their pockets.

  The Special Kids Company

  Date: 05/30/2024

  Mr. ********, we are sorry to hear that you were surprised and upset with your invoice. We try very hard to make our billing policies and fee schedule crystal clear to all perspective clients. Our fee schedule, which we require clients to sign off on prior to starting any work, indicates the hourly fee and what that fee covers. As Ms. ********* explained, the inital $800 would cover the first 4 hours of work (observation, record review, email correspondence etc.) and you had signed the contract indicating that you had read and understood the fee schedule so we are equally surpised by your comments above. If, at any point, further clairification was needed The Special Kids Company would have been more than happy to explain the charges prior to or after the work was agreed upon.
  We wish you the best in getting your child the services that he is entitled to.