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Business Profile

Heating and Air Conditioning

Holtzople Heating, Air Conditioning, & Electrical Services
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Holtzople Heating, Air Conditioning, & Electrical Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Holtzople Heating, Air Conditioning, & Electrical Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/28/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Newly installed heat pump HVAC work was finished on 11/20/2023. Heat pump was working until 11/24/2023 and temperature plummeting to the floor it was heating. It was then engaging emergency heating, but no flow (blower was not working) was coming from the vents. Called the office this morning and was not made aware that I had to pay for special service to get emergency service on a newly installed HVAC system and will be without heat for at least a couple of days (no other solution was allowed by the company when I was talking to their office on the phone the morning of 11/25/2023) which will only increase my energy bill having to use emergency ceramic heating units. For the cost of the install and system, I was expecting above and beyond for fixing a system that broke from their service install and deeply disappointed, considering they were calling me everyday until I signed the contract. No other contact back from the company after trying to reach the salesperson who sold me the system and service. Expecting the system to be fixed at no cost and as soon as possible.

      Business Response

      Date: 11/28/2023

      Good afternoon. The client called our answering service when we were closed and didn't understand that he was a comfort club member and would receive emergency service with no issue. The client was told someone would contact him to schedule Monday.

      As soon as we realize that the client was told this, our emergency on call technician (Austin) as well as the comfort consultant (Josh) who sold the project, contacted the customer right away. 

      We went out the same day and took care of the issue, which was a simple programming issue on the thermostat that had somehow gotten changed since the installers tested the system out after installation.

      Everything was up and running very quickly with no other issues. The client is very happy with everything the same day. 

      Customer Answer

      Date: 11/28/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Sincerely,



      ******* *********

    Holtzople Heating, Air Conditioning, & Electrical Services is BBB Accredited.

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