Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, 2025 at 9:30am my vehicle was transported to Stuckey and son auto shop to receive a new starter. On May ******* my vehicle started acting up again, i called Deaunte to complain about this issue. He started to yell telling me everyone makes mistakes. I can pay $100 tow to get it to the shop and i also have to pay for labor which was $390. I stated the labor should be under warranty, he said because i didnt want to talk to him , Ill have to pay full price its not negotiable. I called other auto shops they all stated its my starter, i ordered a mobile mechanic he went under my truck tap my starter and my vehicle started up. I call ******* to let him know he proceeded to curse me out , i told him im going sue him court. He posted my personal information on his instagram page to intimidate me.

  Business Response

  Date: 05/19/2025

  I am writing to bring to your attention a series of concerning incidents involving a customer named ******* *****, which have occurred in relation to the services provided by our company, Stuckey & ********
  
  On April 7, 2024, ******* ***** contacted us seeking assistance with her vehicle, which was duly provided by our team. Despite our best efforts to address her concerns and provide timely service, a pattern of disruptive behavior and unwarranted demands has since emerged.
  
  Following multiple service appointments, Ms. ***** has exhibited a disregard for our company policies and has resorted to making unfounded accusations and threats towards our staff members, particularly targeting one of our mechanics, *****. Such behavior is not only unprofessional but wholly unacceptable.
  
  Despite our attempts to resolve the situation amicably and provide assistance in good faith, Ms. ***** has continued to engage in disruptive and aggressive conduct, including publicly defaming our business on social media platforms and making unwarranted threats of legal action.
  
  Furthermore, I must highlight that Ms. ******* unwarranted advances and inappropriate behavior towards me personally have created a highly uncomfortable and unprofessional environment. I wish to make it unequivocally clear that such behavior will not be tolerated under any circumstances.
  
  We have always strived to provide exceptional service to all our customers, and it is deeply regrettable that this situation has escalated to such an extent. We are in the business of serving our community with integrity and professionalism, and we expect all interactions to be conducted with mutual respect and cooperation.
  
  In light of these events, we kindly request your intervention in addressing Ms. ******* conduct and ensuring that such behavior ceases immediately. We remain committed to resolving this matter in a fair and respectful manner and seek your support in upholding the standards of ethical conduct and professionalism that define our company.
  
  Thank you for your attention to this matter. We look forward to your prompt response and assistance in resolving this issue effectively.
  
  Sincerely,
  
  Deaunte Stuckey Sr
  Owner
  Stuckey & *******