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Business Profile

Elevator Installation

Preferred Elevator Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Cherrell H

    Date: 10/20/2022

    Cherrell H

    Date: 10/20/2022

    I contacted this company concerning a wheelchair lift not working, they automatically said that they could come and check it out, which they did, they did not tell me how much their travel fee would be or even if they had one, they charged me $255.63 to troubleshoot the issue, again they did not give me a price only saying I need a part which cost $32.00, then they come out to fix it and then charged me $559.88 totaling $815.51 to put on a $32.00 part. I called the company only to be told that you did not ask us and we talk to over a hundred people or something like that so if you did not ask then we don't offer pricing or quotes, when company come to fix anything at your home they would tell you that it would cost this to fix that, not well if you don't ask us then we will fix it and charge you whatever we want for you to pay,

    Preferred Elevator Company

    Date: 10/24/2022

    Ms. H******,

    Any and all questions or concerns are always answered when customers call to inquire about our services and costs involved. Again, we appreciate that you're frustrated with the cost of our company quickly and efficiently diagnosing and repairing the lift at your home. Your invoice was adjusted after discussing your dispute, and we hope that in the future if you require further assistance, you'll ask pertinent questions of concern to avoid any further confusion.

Preferred Elevator Company is BBB Accredited.

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