We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Installation

Baltimore Window Factory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several years ago, most of my home's windows were ***laced by LochRaven Aluminum. These windows were supplied and purchased by Loch Raven Aluminum / Owner **** ***** to be used in my home. These windows were fine for a few years. Throughout time , some windows are "bowed" causing them to NOT be able to latch. All of the windows are leaking cold air into my home as well. I contacted Baltimore Window Factory directly because the window installer company had went out of business because the owner died.. A *** from Baltimore Window Factory came to my home to inspect , and placed small white foam sponge blocks on the edge of the window bottoms. I was told this is their fix for air leakage , and the windows i bought are not being made anylonger. I was asked not to contact the company in the event the sponge blocks did not fix the issue of the air leaks since they have attempted a ***air , and there is no other fix for this. I was told by the *** the "bowed" windows that wont lock anylonger are my problem since they do not make them anymore. In closing , I want to ***ort that none of the window problems were fixed ever . The sponge blocks did not fix the leaking air , and they offered zero assistance to ***air the windows that are bowed , and will not latch or lock. I am very unhappy with the quality of these ***lacement windows along with the answers and actions that were gotten from Baltimore Window Factory upon their visit to my home to inspect the windows .. The windows that I ***laced leaked less air than these newer windows and this is unacceptable.. why did I pay $7,500 and get zero warranty.. the installer known as Loch Raven aluminum /Mr **** ***** has since passed away and his business is no longer in operation

Baltimore Window Factory is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.