Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wanted to install a pool in our backyard and had been working with the city to get this complete. One of the pre-requisites for this was to get the electrical outlet in the middle of the yard repaired by a licensed contractor and work was performed on 9/15/23. Handyman on-call advertises themselves as being licensed for electrical but the subcontractors they used are not licensed nor did they apply for a permit even though we expressly stated this requirement from the city (also the scale of this work requires a permit per Baltimore city regulations as it is not a simple repair). My wife and I had been in contact with the manager who attempted to get this resolved with the owner but the owner has been reluctant to return calls. We simply asked for a licensed electrician with an established permit to review the work done so we can provide this information to the city before the pool permit expiration approached (November). Even if they provided resolution at this point, we'd need to refile the permit with the city and try again which has been a very long task. We have been very patient up until this point and while we appreciate their staff attempting to resolve the situation, the owner had promised to resolve this but now is not returning calls or providing updates. I spoke with the manager Frank who was very helpful but can only do so much and the last update I received from him was that the owner asked him to "stop reminding him" on the topic. Additionally, as a side note, the original person they sent to do this job stood in the back yard for an hour and stormed off the job when his helper arrived and left a hole open near the work site (hazard). Once we rescheduled, the work was performed but the dirt in the backyard was never backfilled properly and a different hole was left partially open (hazard).

  

  Business Response

  Date: 10/20/2023

  Hello

  The refund check was processed this week and will be mailed next week.

   

  Regards,

  Vita Z.

  Customer Answer

  Date: 10/23/2023

  
  Better Business Bureau:
  
  We are accepting the response given the check is received and in the correct amount requested.  I'm disappointed that the owner never returned calls to resolve this situation himself as we've been using the company for over 10 years and this is the first time we've ever had an issue. Per your response, if the check is not received, we will be asking BBB to reopen the case.
  
  Sincerely,
  
  ****** *** ****** *****

• Initial Complaint

  Date:08/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Benjamin from Handyman on Call came to my home on 6/27/22 to give me an estimate on painting my roof. The total estimate was $6,539 -$2000 dep. to power wash and paint my roof. While doing the estimate I decided I didn't want to power wash my roof which was an extra $689. So Handyman was to rewrite my estimate minus the Power wash ($689) which was never done. Harris came to my home on July 14 and said someone would call to schedule a time/date. Work was promised to start on Aug 1. They cancelled Aug 1 & 2, the two dates scheduled. They finally came out Aug 4@9:30, 2 workers from 10-5 made a huge mess of my home. I contacted Eric on Aug 17 about the huge mess his guys left and he scheduled it to be fixed on Aug 18. On Aug 17 & 24 while in the Hospital I reached out to Eric via text about the revised contract he never answered me and still no revised contract. They got paint everywhere, my black shutters had silver paint on them then they tried to cover the silver with black spray paint while still on my house therefore making black lines on my siding, paint on the screen which they threw in my yard, thry left trash in my yard, got paint on my fire hydrant, the saufit and gutters. They destroyed the front of my home. And the paint on the ONE side of the roof looked like it was finger painted. They came out Aug 18 to fix their screw ups while I was in Carroll Hospital fighting for my life. I gave my Daughter Wanda permission to talk on my behalf. So on Aug 31 since I hadn't heard anything so Wanda went to Handymans office and spoke to Eric about not completing the work due to the mess earlier and getting a refund and an updated contract which he informed me was never written. Eric spoke to Olga the project mgr and she said there would be no refund because the job was done as described in the contract. I still have half a main roof and 2 lower roofs they never touched, nothing done and they're in the contract. I just want this matter taken care of for negligence.

  

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/09/06) */ Hello Befor we process any refunds, We would need to send out our supervisor to take a look. What day and time work for you? Consumer Response /* (3000, 7, 2022/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't want the case closed until after the supervisor comes out for their visit. A good time and date is, August 23,2022 at 4pm. Due to my Sister coming up that weekend and she was present at the time the work was done. Thanks Business Response /* (4000, 9, 2022/09/09) */ Hello We are in September now, Do you mean September 23rd? Consumer Response /* (4200, 11, 2022/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm so sorry, Yes September 23rd. Business Response /* (4000, 13, 2022/09/12) */ He is not available at that time . He can do 9-1am on September 23 or any day on the week of 27th Consumer Response /* (4200, 15, 2022/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) September 23rd between 9am and 1pm will be fine Business Response /* (4000, 17, 2022/09/16) */ Ok,I scheduled you for Saturday 23rd, 12-1pm with Benjamin Consumer Response /* (4200, 19, 2022/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok he needs to be there on time because we are having a baby shower that day. Thank You. Business Response /* (4000, 21, 2022/09/19) */ I am sorry 23rd is Friday 12-1pm Not Saturday. He will be there Friday 12-1pm