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Business Profile

Waste Management Services

Eagle Transfer Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has been happening for a long time. Most recent dates and videos are:

    Monday January 9th: The recycle can was up on the grass next to the mailbox out of the USPS Postal Carriers way. As you can see by this video it was not put back where it was moved from. It was slid back, hit the curb and then flew backwards landing in the street blocking the mailbox and damaging the can.
    ***********************************************************


    Monday January 16th: The recycle can was up on the grass next to the mailbox out of the USPS Postal Carriers way. As you can see by this video it was not put back where it was moved from. It was slid back and stopped not only blocking the USPS Postal Carrier from getting to the mailbox, but blocking the driveway as well.
    *********************************************************0f

    The County tells me the rules are it should be put back where it was moved from. It never is. In fact, the normal is that they toss it back and the mailman often cannot get to the mailbox.

    Business Response

    Date: 01/27/2023

    This is the first complaint we have received from this claimant.  We reviewed the ring video of the incident and it clearly shows we did not damage the recycling can. The recycling can was put back within 2 feet of the original placement which is more than acceptable.  Furthermore one of our team members communicated with the claimant this information and also to Baltimore County.  The video does not show that it is in fact a very busy street and there are other vehicles that travel up and down the street.  Such as numerous delivery vehicles such as ***** **** ****** ****** *** *** to name a few.  Any of these vehicles could of interacted with the claimants recycling can after we emptied it and damaged it.

    Customer Answer

    Date: 01/31/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

Eagle Transfer Services is NOT a BBB Accredited Business.

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