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Business Profile

Towing Company

Lucky 13 Towing & Hauling LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/28/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in November Lucky 13 arrived at *** ********* ******** ****** because my van lost power. After two attempts I was told this was a problem with the alternator. The next day I did another roadside assistance call for it to be towed. Lucky 13 was once again on the call. The same gentleman that I saw last night. He explained it would be several hours so I went to retrieve things needed and my daughter's wheelchair. The van was still there the same as I left it. Later that evening through the app I saw that my van was delivered. I went home to check but it wasn't there. I then proceeded to go back to the shopping center. Halfway there I saw the tow truck with my van. I turned around. When I got home the van was still on the truck. He explained that he had trouble getting the van on the truck and I reminded him that the alternator wasn't working. The gentleman dropped the van off of the truck and left. I ran to get my oldest from practice and came home. I went to see the alternator so I knew the parts needed the next day and with it now being daylight the front, the sides, and inside of my van was a huge bump in between the driver's seat and passenger seat. I called my insurance. I contacted Lucky 13. I was first told that the damage was there because I couldn't drive it home because of damage to the driver's door. That was a lie. For over a month I have tried to get Lucky 13 to except responsibility. My wife was hung up on... The owner wanted to go to Timbrook himself for the van. He wanted to fix it himself. I told him no. They are refusing to take responsibility for the damages done to my van.

    Business Response

    Date: 02/10/2023

    Good morning, this event started back in November of 2022, my boss did ask to go to timbrook to see the van and work with the decker family, was denied, afterwards his insurance contacted our office and I worked with them and my insurance company on a claim however it was denied because our truck didn’t cause that damage, we recently within the past two weeks have towed them again out of a ditch the drivers where made to take photos and such so we wouldn’t run in to this issue again; we like happy customers 

    thanks Have a great day

    laci *****

    [email protected]

    Customer Answer

    Date: 02/10/2023



    Complaint: 18935515



    I am rejecting this response because: They did not tow out of a ditch. Our insurance company used them to tow us from D&D motors. D&D was going to put in a new alternator. 



    Sincerely,



    **** ******

Lucky 13 Towing & Hauling LLC is NOT a BBB Accredited Business.

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