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Business Profile

Ambulance Services

Hart to Heart Ambulance Service

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Wayne L

    Date: 12/22/2022

    Hello,
    My complaint with Hart to Heart transportation is as follows. They
    transported me from Beebe hospital to ********** hospital in Lewes De.
    The 84 mile trip was just over $1,800. ***** paid about $1,000 of their
    bill. They started calling me saying I owed the balance over $900.
    My contact person at ***** was ***** ***** RN about my bill.
    She told me that I was only responsible for 10% of the balance which I paid.
    When I shared that with Hart to Heart they told me that they do not participate with ***** and do not have to adhere to *****'s policy's. They knew of my insurance before they accept the job but took it anyway thinking they I would pay the whole remaining balance out of pocket. I sent them a check for $137 which they would not cash. They called me for the total balance 4 or 5 times over a 2 1/2 month period. They also told me that this will effect my credit rating if they have to report this issue.
    Ms. Moore finally as a last resort sent the a Cease and Desist letter
    letter and stop the phone calls to me. A few weeks later after the letter was sent I received a phone call apologizing for the mistake they had made in
    trying to collect the balance. Best regards, ** ***
    Millsboro, De.

Hart to Heart Ambulance Service is NOT a BBB Accredited Business.

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