Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Ambulance Services

Hart to Heart Ambulance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromWayne L

    Date: 12/22/2022

    1 star
    Hello,
    My complaint with Hart to Heart transportation is as follows. They
    transported me from Beebe hospital to ********** hospital in Lewes De.
    The 84 mile trip was just over $1,800. ***** paid about $1,000 of their
    bill. They started calling me saying I owed the balance over $900.
    My contact person at ***** was ***** ***** RN about my bill.
    She told me that I was only responsible for 10% of the balance which I paid.
    When I shared that with Hart to Heart they told me that they do not participate with ***** and do not have to adhere to *****'s policy's. They knew of my insurance before they accept the job but took it anyway thinking they I would pay the whole remaining balance out of pocket. I sent them a check for $137 which they would not cash. They called me for the total balance 4 or 5 times over a 2 1/2 month period. They also told me that this will effect my credit rating if they have to report this issue.
    Ms. Moore finally as a last resort sent the a Cease and Desist letter
    letter and stop the phone calls to me. A few weeks later after the letter was sent I received a phone call apologizing for the mistake they had made in
    trying to collect the balance. Best regards, ** ***
    Millsboro, De.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.