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Business Profile

Dumpster Services

Denver Mid-Atlantic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 11/ 2023 @ 11:45am while traveling north on Bel Air Rd a large box flew out of a Denver truck directly onto my windshield causing multiple scratches. I tried to get the drivers attention by beeping my horn but that didn't work because he was on his phone. When I got home, I spoke to Katie @ Denver and she said they are not responsible. She said call your insurance company, so I did. I spoke to my agent and explain the situation. They said Denver is responsible. Called Katie back and told her what the insurance company said, and the tone changed. She now wanted pictures of the windshield and the truck responsible. So I did just that. After weeks of myself and my husband calling (about 2X a week) it took 5 weeks to get a response. They, Katie @ Denver, said if we don't have video of the incident, they are doing nothing. Who's videoing while driving! I'm not asking for a new windshield just want the scratches buffed out. My husband tried to remove them, (the scratches) but they are in the glass.

Denver Mid-Atlantic is NOT a BBB Accredited Business.

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