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Business Profile

Motorcycle Dealers

Newport Cycles

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work and materials charged for but not gotten or done. I dropped off my bike to John *** @ Newport cycles in Foresthill md. First week of March 2023. The following work was supposed to be done. Stator rotor regulator heat sensor map & (throttle position sensor) was provided.was told bikes done can pickup 3/6/23 At that time rushed because he was closing. Amount charged was 1,169.27 I also have pics & documentation. Told all good to go sent me off know I was going to a bike week 500 miles away. At which time I had problems related to the repair broke down. Returned back to Newport cycles. You can see he tried to tape a bronken part that was supposed to be replaced And was told all fixed again. A day later same problem. At which time I saw he never did any of the work repairs or materials that I had paid for. I have pics receipts and documentation of work not being done. I have talk to John twice and in writing on messenger that’s shows he received and read. No repose back to date 10/2/23 also have receipts and documentation of it being done now and that it was not done the first time. Looking for a 1,169.27 Dallar refund. I’m in the process of fixing the parts in question now have pic of work and recent receipts for same parts he was supposed to have replaced!

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