Complaints

This profile includes complaints for D & J Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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D & J Medical Center has 4 locations, listed below.

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  D & J Medical Center

  8 Newport Dr Ste A Forest Hill, MD 21050-1615

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  D & J Medical Center

  7600 Osler Dr, Suite 210 Towson, MD 21204

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  D & J Medical Center

  301 St Paul Place Baltimore, MD 21202

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  D & J Medical Center

  15 E Main St, #116 Westminster, MD 21157

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/26/22-Current
  I have been receiving compression garments from (D and J Medical) since approximately 2009. Most recently I was seen by doctor and given a new Rx for new compression garments. As usual, I scheduled the appointment with D and J for a fitting and they told me they would verify my insurance and have my garments ordered as I told them I made them aware that I desperately need them as I know swelling could lead to MUCH worse health complications that could land me in the hospital. The people are voiced their understanding an told me I would have them.
  
  9/2/2022 I received correspondence that they needed more information from my doctor to submit the claim. I alerted my doctors that they need this information ASAP, to submit the claim. My doctors sent the information. The staff members told me what was sent is "not enough" as they "know" my insurance company will want more. I asked if they could submit the claim and allow the insurance company to make a determination and so that i could receive my medical supplies by the needed date. They said they would send what I have to their compliance team for review but not to insurance.
  
  As of today, I contacted my Insurance3x, today w/ a representative from their company on the phone. She was informed by my insurance company that the documentation they have, should be enough to get an approval. They have a letter of medical necessity from doctor and told me that they needed medical documentation that states I have the disease, they have that as well, my doctor faxed this information.
  This company is refusing to submit my claim to my insurance for approval because they feel they don't have enough info, despite being told by my insurance that what they have is enough. Therefore, preventing me from receiving my medical supplies that I have been using for the past 13 years of my life. The company has made determined that they want more info, despite insurance stating this is enough, leaving me without my medical needs

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 8, 2022/09/27) */
  D&J Medical provides quality custom prosthetic and orthotic care, as well as compression and custom lymphedema garments. The care we provide is unique as it is the result of an entire team of highly competent people who continually raise the bar and except nothing less than quality patient outcomes. We offer several options to ensure patients receive quality products and services. D&J Medical strives to adhere to the ever-changing requirements of our payers to ensure successful insurance claims. To learn more about our services, please visit our website at: www.dandjmedical.com
  
  
  Consumer Response /* (3000, 15, 2022/10/13) */
  This business was medically neglectful and because of them not issuing my garments, I am now on antibiotics due to a skin infection that could've been avoided had I had the proper compressions garments, this was a concern that I voiced to the disgusting staff who refused to bill my insurance company. I found another company who used all the information I sent D and J medical and submitted a claim to my insurance and is in the process of getting me the proper garments. The insurance claim has been approved with the same information D and J medical refused to send out for review which now has left me more medically fragile and unable to walk.
  
  
  Business Response /* (4000, 17, 2022/10/17) */
  We understand Ms. Mill's frustration. However, we tried on multiple occasions to obtain supporting documentation to submit a claim to her insurance company. Ms. Mills was also given two other alternatives to obtain her custom compression garments. She was advised to make an appointment at GBMC Lymphedema Clinic and then we could submit the office notes to insurance, or to be a self-pay. Neither of those options were pursued by Ms. Mills. A letter was then emailed to her on 9/13/22 advising her we were unable to provide the garments due to not having supporting documentation. We do wish Ms. Mills well and hope she feels better soon.