We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

T Shirts

The Cultured Savage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in T Shirts.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date Purchased: September 17, 2023 Received incorrect sweat shirt: October 18, 2023 Returned to vendor at an in-person event: October 20, 2023 I ordered an original vintage sweatshirt from this vendor on 9/17/2023 after weeks of no contact or shipping information I emailed. They then sent out a sweatshirt in which was a newer homecoming edition in which I did not order. I approached the vendor at **** homecoming and explained the new edition was not what I ordered. I attempted to exchange on site but the vendor didn't have my size in the original style. Vendor agreed to exchange my shirt if returned and said they would send a shipping label for return. I shared the sweatshirt was in my possession and I would return it. Vendor agreed to mail out the original sweatshirt purchased the following week and asked me to send an email. I sent an email describing what we discussed. After two weeks I followed-up with the vendor and received no response. I have followed-up with the vendor via *********, email 6-8 times, and began to post comments on their post as of this week. I have received no response. I truly would like my merchandise and no refund as I had the shirt before and enjoyed it but needed a new one. This is my last resort as the owner is completely ignoring me and Ive come to this conclusion as the business has been posting updates on their social media account and deleting my recent comments about my merchandise.I dont have any merchandise to show for this order. The wrong shirt I received was returned. I truly just want what I ordered and to be done.

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about March 18, 2023 I purchased to items from cultured savage with an expected delivery date of two weeks. I have sent two emails with no response. My total is 47.50. 

    Business Response

    Date: 06/01/2023

    Your item was delivered to an individual at the address at 1:45 pm on May 27, 2023 in ROSELLE, NJ *****. Bonus items were included in package for delayed delivery.

  • Initial Complaint

    Date:02/23/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweatshirt from The Cultured Savage and received Order No. *****. I placed the order on November 22, 2022. I did not receive the sweatshirt I ordered. I received two sweatsuits I did not order. I emailed the business to let them know I received the wrong items. They advised to send a picture of what I received so they could track down my order. I sent them the picture but never heard from them again. I sent several messages to get them to follow-up but they did not respond. They need to refund my money or send me what I ordered.

  • Initial Complaint

    Date:12/11/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some merchandise from The Cultured Savage Clothing on 10/26/2022/ and have yet to receive my merchandise as of 12/11/2022. This is poor business practice and I'll never spend my money again with these individuals.

    Business Response

    Date: 01/25/2023

    --------- Forwarded message ---------
    From: Cultured Savage <theculturedsavagesociety@*****.com>
    Date: Wed, Jan 25, 2023 at 4:17 PM
    Subject: Complaint ID ********
    To: <[email protected]>

    Hello BBB Dispute Team,

    Thank you for reaching out concerning complaint ID ********. I would like to apologize on behalf of my company regarding any customer service issues that were not handled in a professional manner.  The customer's order has been shipped and delivered, I have attached the documents to confirm delivery. If you need any other information please let me know.


    Alfred *. B****** ****
    The Cultured Savage Clothing
    TheCulturedSavage.com
    *** *** ********* ********

The Cultured Savage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.