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Business Profile

Amusement Parks

Adventure Park USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Adventure Park USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Adventure Park USA has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/05/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We recently visited Adventure Park USA for the first time in about 2 years (pre-covid). My son was excited to return, since he enjoyed going before the Covid shutdowns began. He had been savings his points/tickets from the games on his playing cards - hoping to save up for one of the bigger prizes. We brought our 2 Adventure Park USA cards that he had been using previously to collect his points/tickets for prizes. We spent hundreds of dollars throughout multiple visits collecting points by playing games. Upon arrival, we asked if we could check the point balances on our cards and transfer them to one new card. The employee told us that their system had changed in the past 2 years, and we would no longer have access to the funds and points on our 2 'old' cards. The employee also told us that there was no manager we could speak to, but we could call and send a message on Facebook for a resolution. I searched for an email address to no avail. I sent a message on Facebook and was told someone would call me, but it has been 2 weeks with no response. Each time I call Adventure Park USA, I am told someone will call me back to help me. I have not had any resolution for the issue so far.

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/10/06) */
      ** see attached**


      Consumer Response /* (3000, 7, 2022/10/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have been asking Janine for a copy of all transactions for both cards. I have not yet received any info on dates the card was used, card re-load info, ticket transactions, etc. I will continue to report this until I get proof of all transactions on those two cards.


      Business Response /* (4000, 9, 2022/10/07) */
      Please review the attached additional documentation that you requested.


      Consumer Response /* (4200, 11, 2022/10/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I'd like to understand how 0 tickets were accumulated on Oct 28, 2017? The games you have listed on the transactions provide a minimum # of tickets per play. It seems very odd that in the entire visit 0 tickets were earned. Also, can you please explain what the green highlighted transaction signifies?


      Business Response /* (4000, 13, 2022/10/13) */
      The detailed transaction record for each Fun Pass shows all money added, games and attractions that were deducted from the Fun Pass, transaction dates, tickets earned and tickets redeemed. There is no record of the denomination that you have stated (hundreds of dollars) being added to either Fun Pass that you provided.


      Consumer Response /* (4200, 15, 2022/10/14) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I did not receive an answer to my question in regards to the green highlighted section and as to why no tickets were accumulated on a certain


      Business Response /* (4000, 17, 2022/10/14) */
      There is no relevance to the green highlighted area in the information sent. It was a copy paste error.
      I am not aware of any games that pay out tickets just for playing.

    Adventure Park USA is NOT a BBB Accredited Business.

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