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Business Profile

Bridal Shops

TLC Bridal Boutique

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Helen D

    Date: 04/10/2024

    It's great to go to if you don't want a dress with beaded detail to be altered to have a slit. They were kind and the snacks were nice, but I was told both in messenger and in the company of my Matron of Honors not once, not twice but three times to confirm that the dress could have a slit put in before paying for it. I, of course, signed the no return form because I was confident after they said they were sure the seamstress could do the slit in the area I wanted it which was described in person several times. They're the ones that work in the dress industry, not me, so I trusted the advisement. The seamstress said it was impossible to do the slit where I wanted it. I didn't want a slit on the side as you wouldn't have been able to see the boot detail there. If I wanted a plain dress with no slit that wouldn't have been on my radar otherwise, I would have purchased one off of ****** for 75 dollars. When I contacted them, it had only been a couple of days after I bought it, and it wasn't worn except to put on for the seamstress. I, instead, received no refund and got no message back when I asked about taking them up on the offer to exchange the dress for a different one which would have been settling also, but better than having something I wasn't going to wear. So now I am stuck with a 3k dress I won't be wearing but thankfully ended up finding a replica that is nearly identical on ******* for under 200.00 with a slit and when it came in just recently, the quality was also nearly identical. If you need an alteration, make sure to take pictures of the dress and go seek counsel from a seamstress. I'm no monster bride, but I also don't appreciate being told something is sure to be possible and spend 3k only to find out that it isn't and not being able to get a refund. I owned my own business before and did right by my clients if there was a valid issue. This should have been a "refund due to circumstance" situation since "their bride" was advised wrong by their staff.

TLC Bridal Boutique is NOT a BBB Accredited Business.

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