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Business Profile

Car Window Tinting

Doctor Tint & Detail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice Number: ***** Service Date: July 6, 2024 Vehicle Make: ***** Vehicle Model: ISF Year: 2008 Service: Window Tinting Dear Better Business Bureau,I am writing to file a formal complaint against Doctor Tint and Details regarding damage to my vehicle during a window tinting service.During the service, the technician informed me that there were difficulties with the door panels and that the door trim appeared soft. I instructed him to proceed with caution. Upon retrieving my vehicle, I noticed damage to the door panels that was not present before the service.The technician was apologetic and took responsibility for the damages and a discount on the tinting service was given but did not address the damages. The following day, I discovered that the passenger door could not be opened from the inside, nor could the power door lock mechanism be operated. I contacted the shop, and the technician again acknowledged the issues and took responsibility. He suggested bringing the car in for further inspection. Given that Doctor Tint and Details is not licensed nor equipped to handle such repairs. I informed him that I would obtain an estimate for the damages from *****, to which he responded, "Get the estimate and send it over, we'll take care of it."An insurance claim was filed for all of the damages done to the vehicle, but the insurer would not cover the full extent of the damages and informed me that by accepting their settlement, I would not be able to take legal action against the shop for the remaining balance of the estimate. I reached out to Doctor Tint and Details to resolve the issue but have not received a satisfactory response.I am seeking assistance from the Better Business Bureau to address this matter and obtain a fair resolution for the damages done to my vehicle.Thank you for your attention to this issue. I look forward to your assistance.Sincerely,Mark

    Business Response

    Date: 09/03/2024

    Doctor Tint and Details is a family owned and operated business servicing the local community for over 27 years.  Our reputation is very important to us and is a huge part of our success.  This clients accusations are entirely false.   The vehicle in question had significant damage to it when it arrived at our shop. The owner pointed out all of these issues prior to working on the vehicle.  We do not appreciate this customer attempting to damage our reputation with these outrageous lies.  This matter has been brought to the attention of our insurance and does not require any additional response on our end.  Thank you.  

    Business Response

    Date: 09/03/2024

    Doctor Tint and Details is a family owned and operated business servicing the local community for over 27 years.  Our reputation is very important to us and is a huge part of our success.  This clients accusations are entirely false.   The vehicle in question had significant damage to it when it arrived at our shop. The owner pointed out all of these issues prior to working on the vehicle.  We do not appreciate this customer attempting to damage our reputation with these outrageous lies.  This matter has been brought to the attention of our insurance and does not require any additional response on our end.  Thank you.  

    Customer Answer

    Date: 09/03/2024

     
    Complaint: 22224484

    I am rejecting this response because:

    Sincerely,

    **** Riah

    Customer Answer

    Date: 09/06/2024

    I stand by my original complaint. 

Doctor Tint & Detail is NOT a BBB Accredited Business.

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